Concierge

Legend Senior Living®; Malvern (Chester County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Voluntary benefits

401(k) match

Paid time off

Holiday pay

Scholarship program

Annual raises

Job summary

Legend Senior Living in Malvern, PA is seeking a Concierge to join the administrative team at the front desk. You will greet residents and guests, provide local information, and relay messages to the appropriate department.

Tour coordination and parking/valet support are part of the role. The position emphasizes outstanding customer service, strong organizational skills, and prior experience in a similar role.

Qualifications

• Excellent customer service skills required.
• Strong organizational skills required.
• Previous experience in a similar role preferred.

Responsibilities

• Serves as frontline ambassador to residents and guests with high customer service.
• Receives concerns and directs to appropriate department for follow-up.
• Good knowledge of local community info and events for residents/guests.
• Coordinates resident parking and valet needs; assists with loading/unloading as needed.
• Conducts tours and ensures model rooms are ready for viewing.
• Keeps front desk and common areas clean and stocked.

Skills

Customer service

Organizational skills

Experience in similar role

Job description

A certified Great Place To Work (voted by associates) 8 years in a row!

Benefits--

Concierge

• Medical, Dental, Vision offerings (for eligible associates)
• Company Paid Life Insurance coverage in the amount of $30,000
• Voluntary benefits including: Hospital Indemnity, Accident Insurance, Critical Illness, legal/Identify Theft, and Disability insurance (for eligible associates)
• 401(k) program including discretionary company match
• Competitive Paid Time Off (for eligible associates)
• Holiday pay
• Discretionary Scholarship program
• Annual performance evaluations/raises

JOB HIGHLIGHTS--

Concierge

We are looking for outstanding individuals to join the administrative team as a Concierge. You will make a difference by courteously assisting residents and guests at the front desk. This includes providing information about local attractions, conducting community tours and relaying messages to the appropriate department.

Responsibilities--

Concierge

• Serves as the frontline ambassador to all residents and guests providing the highest level of customer service, especially as it relates to new residents
• Receives initial customer and resident concerns and directs them to the appropriate department for follow-up
• Maintains a strong knowledge of the local community and provides residents and guests with information regarding festivals, events, attractions, restaurants, tours and transportation schedules in the surrounding area
• Coordinates resident parking and valet needs, and assists with loading/unloaded as needed
• Conducts tours and ensure that model rooms are ready and available for viewing
• Ensures that front desk and other common areas are clean and stocked

Bonus opportunities--

Concierge

• Employee referrals
• Employee of the month/year
• Resident tour (move-in)

Why we should be your “home away from home”

• Work environment: Our focus is to maximize the potential of every life we touch. We do this by creating an elegant community where our residents are surrounded by the highest standards of quality of service, environment and care. This includes Holistic Wellness, Gold Leaf Dining standards and vibrant Life Enrichment activities.
• Associate support available: Work friend trainer, employee assistance program, crisis care assistance, paid-time-off donations, continuing education opportunities, appreciation/sympathy gifts, family member discount.
• Associate growth opportunities: In addition to competitive pay, hundreds of associates are promoted each year! We conduct annual performance evaluations with raises.
• Company snapshot: Legend has been a family business for 30 years, and is adding multiple properties each year! Our awards include: Great Place To Work, Best of Senior Living Award, Innovative Programming in Senior Living.

Requirements

Requirements--

Concierge

• Required: Excellent customer service skills
• Required: Strong organizational skills
• Prefer: Previous experience in a similar role

Legend Senior Living is a drug free workplace and drug screening will be conducted at the company’s discretion. This position may require the associate to work evenings and weekends as needed.