Concierge NE

Ranch Estates at Scottsdale; Scottsdale (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Grace Management, Inc. is seeking a Concierge Specialist for our Scottsdale senior living community. The role involves clerical support, answering calls, greeting guests, and coordinating resident services to meet resident needs.

The position emphasizes strong customer service, organization, and teamwork to maintain a professional lobby and assist residents, families, and guests.

Qualifications

• High School Diploma or GED required.
• One year of office or hospitality experience preferred.
• Excellent customer service and interpersonal skills.
• Ability to read, write, and speak English; basic computer skills.

Responsibilities

• Answer telephone calls promptly and route messages.
• Greet visitors and sign registers.
• Provide information and assistance to residents and guests.
• Coordinate resident services and schedule appointments.
• Maintain lobby and reception area appearance.
• Perform clerical duties: typing, filing, reports, scheduling.
• Manage resident mailboxes and handling mail.

Skills

Customer service

Interpersonal skills

English proficiency

Computer literacy

Microsoft Office

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Word

Microsoft Excel

Outlook

Job description

The Concierge Specialist provides clerical support; organize and maintain resident, personnel, marketing, maintenance, and resource files. The Concierge answers telephones, greets guests, and responds to residents' requests and assist in coordination of services to residents. The Concierge assists in providing services to residents, families, and guests.

Essential Functions of the Concierge

• Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.
• Receive visitors, having them sign registers, and routing them as appropriate.
• Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.
• Assist the Wellness Director as needed with resident’s doctors’ appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time.
• Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed.
• Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked.
• Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor.
• Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping.
• Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor.
• Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.
• Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.
• Performs other related duties as assigned by supervisor.

Non-Essential Functions of the Concierge

• Supports and participates in the resident centered activity programs.
• Participates in projects or committees as assigned.
• Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
• Assists in a variety of tasks involving residents as assigned.

Knowledge, Skills, Abilities, and Experience

• High School Diploma or GED at a minimum.
• Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.
• Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.
• Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
• One year of office or hospitality experience preferred.
• Good grammatical and writing skills, proficient with email process and etiquette.
• Ability to read, write, and speak English.
• Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
• Be free of communicable disease.
• Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
• Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
• Adhere to and carry out all policies and procedures.
• Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Leader

Inspires teammates to follow them

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.