Concierge

Auberge Resorts, LLC; Lincoln (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

A prestigious hospitality group is seeking a Concierge to enhance guest experiences at their Lincoln property. The ideal candidate will possess exemplary communication skills and a passion for providing outstanding service, ensuring guests feel welcomed and supported during their stay. Responsibilities include assisting with reservations, offering tailored recommendations, and collaborating with hotel departments to create memorable stays.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Strong organizational skills and ability to multitask.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide information about hotel amenities.
• Assist with reservations and transportation arrangements.
• Resolve guest inquiries and issues promptly.

Skills

Communication

Organizational Skills

Interpersonal Skills

Tools

Microsoft Office

Reservation Management Software

Job description

Company Description

Situated in historic Telluride, Element 52 is your basecamp for adventure, with ski-in, ski-out access and year-round Colorado backcountry pursuits from hiking through thick aspen groves and fly fishing for prized trout.

The targeted compensation rate for this full time year round, non-exempt position is $21.00/hr plus commission. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Handle guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a neat and organized concierge desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule, including evenings, weekends, and holidays

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts Colorado LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Colorado LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Colorado LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.