Evening Concierge Lounge Attendant

MARCUS HOTELS INC; Lincoln (NE); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel as an Evening Concierge Lounge Attendant, where you will enhance guest experiences by providing excellent customer service and information. Your role will involve overseeing the lounge's atmosphere, ensuring cleanliness, and addressing guest inquiries while working in a dynamic hospitality environment.

Benefits

Free meals per shift

Discounts on services and stays

Free parking

Career growth opportunities

Paid vacation days

Qualifications

• Hospitality experience preferred.
• Ability to work evenings, weekends, and holidays.
• Must obtain food handler and beverage service certification.

Responsibilities

• Monitor club lounge for guest needs and safety.
• Provide information about local attractions.
• Facilitate positive guest experiences.

Skills

Customer Service

Attention to Detail

Communication

Education

High school diploma or equivalent

Job description

Create memorable experiences for our guests as an Evening Concierge Lounge Attendant at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details!Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired!Our teams deliver magic, day in and day out.

Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.

What will you be doing?

• Monitor club lounge for seating availability, service, safety, cleanliness and well-being of guests.
• Act as an ambassador of the Hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.
• Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service according to individual needs.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Facilitate all transactions to ensure a positive guest experience; including greeting/welcoming all guests. Responsible for maintaining stock, cutting, proper storing and labeling of all snacks, fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Maintain glassware inventory, and ensure cleanliness which may include the shining of glassware. Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.

What you will bring to the role?

• Must be able to work a varied schedule to include evenings, weekends, holidays, Husker Game Days and the ability to work under pressure.
• Ability to obtain and maintain an active Lancaster County Food Handler and Responsible Beverage Service Training Certification as well as any additional training / certification requirements per Marcus Hotels & Resorts, Marriott and Lancaster County.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• High school diploma or equivalent required. Prior hospitality experience preferred.
• Must be detail-orientated, able to multi-task, produce high quality and accurate work as well as show professionalism in all facets of the workplace.
• Must be able to represent the company in a professional, well-groomed and courteous manner at all times. Excellent conversation and etiquette skills, interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.

What is in it for you?

• Free well-balanced meal per shift
• Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Career growth opportunities with ability to transfer between properties
• Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.

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