Concierge

Carriage Inn Lake Jackson; Lake Jackson (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Life insurance

Paid vacation

401(k) with match

Referral program

Employee assistance program

Training opportunities

Job summary

Cardinal Bay, a mission-driven not-for-profit senior living health care organization, seeks a Full-Time Concierge at Carriage Inn Lake Jackson to welcome residents, families, guests and staff, and to maintain a secure, orderly environment.

The concierge will answer questions, guide visitors, and provide prompt, friendly service while upholding HIPAA and safety protocols. This is a hands-on, customer-focused role in a caring community.

Qualifications

• High School diploma or GED required.
• Prior customer service, front desk and telephone experience preferred.
• Understanding of HIPAA requirements.

Responsibilities

• Greet residents, families, guests and employees in a welcoming manner.
• Maintain cleanliness and order in public areas visible to the public.
• Respond to inquiries and provide immediate, courteous assistance.

Skills

Customer service

Front desk

Telephone experience

Communication skills

HIPAA knowledge

PC skills

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Cardinal Bayis a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:

• Respect
• Excellence
• Appreciation
• Connection
• Honor

Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life!

We have an outstanding opportunity for a Full-Time Concierge to join our team at Carriage Inn Lake Jackson. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests.

Benefits:

• Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost. Life insurance is covered 100% by Cardinal Bay
• Full-time employees receive 2 weeks paid vacation for the first 4 years, then it bumps up to 3 weeks. Use it, let it roll, or cash it in!
• Benefit from exclusive discounts on home, auto and pet insurance.
• Perks @ Work offersdiscounts on electronics, personal travel, apparel, home needs, entertainment,fitness/nutrition & childcare costs!
• Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!
• $300 per FT referral
• Advancement & cross-training opportunities available at all 8 communities
• Plan for your future with our 401(k)-retirement savings plan and matching contributions.
• Paid training program

Shifts:

• 4:00 p.m. – 12:00 a.m.
• Thursday - Monday
• Holiday shifts on rotation

Responsibilities:

• Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
• Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.
• Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
• Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
• Locks and unlocks doors at designated times, according to community protocol.
• Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.
• May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.
• On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
• Assist with maintenance orders through an electronic maintenance order system.
• Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
• Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
• Set-up or take-down for activities as requested.
• Maintains a professional appearance and good personal hygiene per company policies.

Minimum Requirements:

• High School diploma or GED required.
• Prior customer service experience, front desk and telephone experience preferred.
• Valid Texas Driver’s License is required along with good driving record.
• Excellent communication and customer service skills.
• Strong problem-solving skills, good judgement, and attention to detail
• Understanding of HIPAA requirements
• Proficient in PC skills including Microsoft Office, Word, and some Excel.
• Must be willing to undergo a routine background check

Cardinal Bay is an Equal Opportunity Employer.