Concierge

Hireology; Huntsville (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance

Paid vacation

401(k) retirement plan

Employee discounts

Paid training

Job summary

Cardinal Bay is a mission-driven not-for-profit senior living health care organization. We are seeking a Full-Time Concierge for Carriage Inn Huntsville to make a welcoming first impression, assist residents, families, and guests, and maintain a secure environment.

The night/weekend concierge role requires professionalism, excellent communication, and the ability to respond quickly to requests. Benefits include health/dental/vision coverage, life insurance, 2 weeks paid vacation (4 years) with

Qualifications

• High School diploma or GED required.
• Prior customer service/front desk/telephone experience preferred.
• Valid Texas Driver’s License with good driving record.
• Excellent communication and customer service skills.
• Strong problem-solving skills, good judgement and attention to detail.
• Understanding of HIPAA requirements.
• Proficient in PC skills including Microsoft Office, Word and some Excel.
• Willing to undergo a routine background check.

Responsibilities

• Maintain first impressions as a welcoming face for residents, families, guests and employees.
• Monitor public areas for safety, cleanliness and orderliness.
• Greet visitors, answer questions and route calls as appropriate.
• Escort residents and visitors or assist to vehicles when needed.
• Respond promptly to emergencies or requests for assistance.
• Coordinate with maintenance and security per community procedures.
• Support shift coverage including nights and weekends.
• Follow HIPAA and privacy policies in all interactions.

Skills

Excellent communication and customer

Strong problem-solving

Good judgement

Attention to detail

Understanding of HIPAA requirements

PC skills: Microsoft Office (Word, to)

Front desk / telephone experience

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

General computer skills

Job description

Cardinal Bayis a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:

• Respect
• Excellence
• Appreciation
• Connection
• Honor

Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life!

We have an outstanding opportunity for aFull-Time Concierge to join our team atCarriage Inn Huntsville. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests.

Benefits:

• Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost. Life insurance is covered 100% by Cardinal Bay
• Full-time employees receive 2 weeks paid vacation for the first 4 years, then it bumps up to 3 weeks. Use it, let it roll, or cash it in!
• Benefit from exclusive discounts on home, auto and pet insurance.
• Perks @ Work offersdiscounts on electronics, personal travel, apparel, home needs, entertainment,fitness/nutrition & childcare costs!
• Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!
• $300 per FT referral
• Advancement & cross-training opportunities available at all 8 communities
• Plan for your future with our 401(k)-retirement savings plan and matching contributions.
• Paid training program

Shifts:

• 2:00 p.m. – 11:00 p.m.
• Monday - Tuesday & Thursday - Friday
• Holiday shifts on rotation

Responsibilities:

• Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
• Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.
• Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
• Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
• Locks and unlocks doors at designated times, according to community protocol.
• Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.
• May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.
• On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
• Assist with maintenance orders through an electronic maintenance order system.
• Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
• Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
• Set-up or take-down for activities as requested.
• Maintains a professional appearance and good personal hygiene per company policies.

Minimum Requirements:

• High School diploma or GED required.
• Prior customer service experience, front desk and telephone experience preferred.
• Valid Texas Driver’s License is required along with good driving record.
• Excellent communication and customer service skills.
• Strong problem-solving skills, good judgement, and attention to detail
• Understanding of HIPAA requirements
• Proficient in PC skills including Microsoft Office, Word, and some Excel.
• Must be willing to undergo a routine background check

Cardinal Bay is an Equal Opportunity Employer.