Concierge

Simon Property Group; King of Prussia (Montgomery County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance the shopping experience through a unique bag-free delivery service. This role involves direct interaction with customers, requiring strong sales and communication skills. As part of a dynamic team, you'll manage pickups, deliveries, and provide essential information about the service. The ideal candidate will thrive in a fast-paced environment, demonstrating professionalism and a commitment to customer satisfaction. Join a forward-thinking company that values innovation and customer service excellence in a vibrant retail setting.

Qualifications

• 2+ years in consumer-facing service roles like retail or hospitality.
• Strong verbal communication and multitasking abilities.

Responsibilities

• Provide excellent customer service for bag-free shopping and delivery.
• Utilize mobile technology for tracking pickups and deliveries.

Skills

Customer Service Skills

Sales Skills

Verbal Communication

Multi-tasking

Education

High School Diploma

Tools

Apple iOS Apps

Mobile Technology

Job description

Time left to apply: End Date: May 31, 2025 (27 days left to apply)

Job Requisition ID: R12070

Job Location:

Plaza at King Of Prussia

Primary Purpose:

This position serves as an information and customer service source for a program providing shoppers with a bag-free shopping experience. This includes delivery services for purchases at participating mall tenants. It is a front-line role involving direct interaction with customers, requiring strong sales and customer service skills.

Principal Responsibilities:

1. Be knowledgeable about all aspects of the bag-free shopping and home delivery service, and communicate benefits and procedures to customers.
2. Provide excellent customer service through pickup, storage, and delivery of purchased goods.
3. Efficiently pick up items from mall stores, organize at the consolidation center, and prepare for delivery.
4. Complete training programs and apply learned skills to enhance service and sales.
5. Understand and utilize the mobile technology solution for notifications of pickups and deliveries.
6. Prevent loss of items and ensure the condition of products remains new and undamaged.
7. Track all steps of the process using mobile technology tools.
8. Maintain a professional appearance and keep work areas tidy, including marketing materials and signage.
9. Respond to customer inquiries, provide directions, and answer questions about the mall and community activities.
10. Support other departments as needed and participate in team meetings and projects.
11. Complete required documentation and communicate with tenants about the program.
12. Achieve goals related to timeliness and accuracy of pickups and deliveries.

Minimum Qualifications:

1. High School diploma or equivalent.
2. At least 2 years in consumer-facing service roles such as retail, restaurant, or hospitality.
3. Ability to move quickly and sustain activity for up to 5 hours, standing most of the time.
4. Familiarity with Apple iOS apps and mobile technology.
5. Strong verbal communication skills.
6. Ability to multi-task and work flexible hours, including evenings, weekends, and holidays.

Leadership Characteristics:

1. Remain calm and helpful in stressful situations, maintaining a professional appearance.
2. Be articulate, outgoing, and courteous at all times.

About Us

Simon is a global leader in retail real estate, managing and developing properties across North America, Europe, and Asia. As an S&P 100 company, our assets are renowned and attract top retailers. We are recognized for our strong financial position, experienced leadership, and innovative approach, including a 50+ year history of success. Named Fortune’s Most Admired Real Estate Company eight times, we continue to grow and innovate.

Simon is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics.

For assistance or accommodations due to a disability, contact [e-mail]. This email is for accommodation requests related to the application and interview process only.