Customer Experience Concierge - US Based Remote

Lensa; Minneapolis (MN); Remote; USD 35,000 - 50,000; Full time

Job summary

Lensa is seeking a Customer Experience Concierge for a remote role, responsible for supporting participants in real estate reward programs. The position requires managing a substantial caseload and providing excellent customer service, with a focus on communication and problem-solving skills. This entry-level role offers a full-time opportunity in a supportive work environment.

Qualifications

• 2-3 years business experience preferred.
• Bilingual in English-Spanish a plus.
• Knowledge of real estate preferred.

Responsibilities

• Manage a caseload of 375-600 files.
• Educate customers on program benefits and eligibility.
• Handle high call, email, and text volumes.

Skills

Customer service experience

Strong communication skills

Digital literacy

Attention to detail

Ability to multi-task

Education

High school diploma

Some college preferred

Job description

Customer Experience Concierge - US Based Remote

Lensa, the leading career site for job seekers at all stages, is partnering with Anywhere Real Estate to seek qualified professionals for the role of Customer Experience Concierge. Apply today via Lensa!

Anywhere Real Estate Inc. is the most integrated provider of residential real estate services in the US, delivering high-quality leads to agents across trusted brands like Better Homes and Gardens Real Estate, Century 21, and Sotheby's International Realty. Recognized as a Great Place to Work for two years and one of the World’s Most Ethical Companies for nine, the company fosters a meaningful work environment.

This remote customer service position involves guiding and supporting participants in real estate reward programs, assisting home buyers and sellers from enrollment to closing. Work hours are four weekdays from 12-9 PM ET and every Saturday from 8-5.

Key Responsibilities

1. Manage a caseload of 375-600 files
2. Handle multiple clients and program details efficiently
3. Convert leads into sales through ongoing contact and problem-solving
4. Educate customers on program benefits and eligibility
5. Manage escalations professionally
6. Identify customer needs and tailor solutions
7. Advocate for customers throughout transactions
8. Coordinate between customers and real estate agents
9. Handle high call, email, and text volumes
10. Follow up proactively at key journey points
11. Adhere to call flow policies, varying by client
12. Meet metrics for enrollment, referrals, closings, and satisfaction
13. Facilitate cross-selling of related services

Requisite Skills

• 2-3 years business experience preferred
• High school diploma required; some college preferred
• Bilingual in English-Spanish a plus
• Knowledge of real estate, home purchase, sale, or mortgage preferred
• Customer service experience in retail, finance, or call centers preferred
• Strong communication skills
• Digital literacy and system navigation skills
• Attention to detail
• Ability to multi-task in a fast-paced environment
• Professional and courteous customer relation skills
• Consistent attendance and punctuality
• Commitment to diversity and inclusion

Anywhere Real Estate is committed to empowering everyone’s next move, including your career. We value talent, innovation, and a people-first culture. Learn more in our Impact Report.

Recognized as an employer of choice, we have received awards from Great Place to Work, Forbes, and others. Our mission is to move real estate forward, supporting nearly 1 million transactions annually across more than 118 countries.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other