Concierge

Brickmont of Acworth; Kennesaw (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading senior living community in Kennesaw seeks a dedicated Concierge to ensure a pleasant experience for residents and guests. This role involves customer service, managing the front desk, and assisting in coordinating transportation and events. Full-time benefits include medical, dental, PTO, and a bonus program.

Benefits

Double time on major holidays

Free employee meals

Employee referral bonus

Instant access to pay

Medical, dental and vision insurance

Employer paid life insurance

Employee assistance program

Disability insurance

Critical illness insurance

Accident insurance

Qualifications

• Minimum of 1 year of customer service experience, preferably in healthcare or hospitality.
• Ability to learn new software systems.

Responsibilities

• Provide excellent customer service to residents, guests, and staff members.
• Greet and welcome visitors and guide them.
• Manage the facility’s front desk and maintain a clean workspace.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Job description

The Concierge (CON) at Claiborne Senior Living, LLC will be responsible for delivering exceptional customer service to residents, guests, and staff members. This individual will serve as the face of the community and will assist with various tasks and requests to ensure a comfortable and enjoyable living experience for all. The CON will report directly to the Facility Manager and will work full-time, hourly at our healthcare facility in Kennesaw,Georgia.

Benefits for all employees include:

Double time on major holidays

free employee meals

up to 1000K employee referral bonus with no limit on how many you can refer

instant access to your pay in between paychecks

Benefits for full-time employees include:

Medical, dental and vision

up to 3 weeks PTO in first year

Employer paid life insurance

Employee assistance program

LT & ST disability insurance

Critical Illness insurance

Accident insurance

Responsibilities:
- Provide excellent customer service to residents, guests, and staff members
- Greet and warmly welcome visitors and guide them to their destination
- Answer phone calls and direct them to the appropriate person or department
- Manage the facility’s front desk and maintain a clean and organized workspace
- Coordinate transportation services for residents as needed
- Assist with organizing and planning resident events and activities
- Handle resident inquiries, requests, and complaints in a timely and professional manner
- Maintain a working knowledge of the facility’s services, amenities, and policies
- Keep track of packages and deliveries for residents and staff members
- Maintain a friendly and welcoming atmosphere at all times
- Other duties as assigned by the Facility Manager

Requirements:
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferred in a healthcare or hospitality setting
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite and ability to learn new software systems
- Ability to multitask and prioritize tasks effectively
- Must be able to work weekends and holidays as needed
- Must have a friendly and positive attitude

EEOC Statement:
Claiborne Senior Living, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to providing an inclusive and diverse workplace for all employees.