Concierge

Stoney-Brook-of-Hewitt-1; Hewitt (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid vacation

401(k) with matching

Referral program

Advancement opportunities

Training program

Employee discounts

Job summary

4-K Housing is seeking a Full-Time Concierge at Stoney Brook of Hewitt to greet residents and visitors, maintain a secure, welcoming environment, and provide prompt assistance. The role emphasizes professional, friendly service, attention to detail, and safety across buildings and grounds.

Responsibilities include managing inquiries, guiding guests, and coordinating with staff; shifts run 8:30 a.m. to 5:00 p.m., Monday through Friday, with holiday rotation. Equal opportunity employer.

Qualifications

• High School diploma or GED required.
• Prior customer service and front desk experience preferred.
• Valid Texas Driver’s License and good driving record.
• Excellent communication and customer service skills.
• HIPAA understanding and compliance.
• Proficiency in Microsoft Office; Excel a plus.

Responsibilities

• Respond to emergencies and requests quickly.
• Monitor public traffic and assist visitors with questions.
• Receive guests warmly and maintain clean, orderly public areas.
• Provide immediate and courteous assistance to residents and families.
• Lock/unlock doors per community protocol.
• Answer calls and route as needed; operate paging system.
• Escort residents or guests to vehicles when requested.
• Assist with maintenance orders and safety system monitoring.
• Set up or take down activities as requested.
• Maintain professional appearance per policy.

Skills

Customer service

Front desk

Telephone experience

HIPAA compliance

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

4-K Housingis a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to walk this PATH of life together! Our values focus on:

• Purpose
• Acceptance
• Thankfulness
• Harmony

Our goal is to help residents to live a life where they are happy, healthy, and maximizing their independence. We do this by fostering relationships, connections, and a sense of belonging which contribute to positive health outcomes. YOU are an important part of creating such a full life!

We have an outstanding opportunity for a Full-Time Conciergeto join our team atStoney Brook of Hewitt. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests.

Benefits:

• Comprehensive coverage including health, dental & vision with 4K Housing contributing over 50% of cost. Life insurance is covered 100% by 4K Housing.
• Full-time employees receive 2 weeks paid vacation for the first 4 years, then it bumps up to 3 weeks. Use it, let it roll, or cash it in!
• Benefit from exclusive discounts on home, auto and pet insurance.
• Perks @ Work offersdiscounts on electronics, personal travel, apparel, home needs, entertainment,fitness/nutrition & childcare costs!
• Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!
• $300 per FT referral
• Advancement & cross-training opportunities available at all 8 communities
• Plan for your future with our 401(k)-retirement savings plan and matching contributions.
• Paid training program

Shifts:

• 8:30 a.m. – 5:00 p.m.
• Monday - Friday
• Holiday shifts on rotation

Responsibilities:

• Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
• Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.
• Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
• Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
• Locks and unlocks doors at designated times, according to community protocol.
• Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.
• May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.
• On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
• Assist with maintenance orders through an electronic maintenance order system.
• Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
• Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
• Set‑up or take‑down for activities as requested.
• Maintains a professional appearance and good personal hygiene per company policies.

Minimum Requirements:

• High School diploma or GED required.
• Prior customer service experience, front desk and telephone experience preferred.
• Valid Texas Driver’s License is required along with good driving record.
• Excellent communication and customer service skills.
• Strong problem‑solving skills, good judgement, and attention to detail
• Understanding of HIPAA requirements
• Proficient in PC skills including Microsoft Office, Word, and some Excel.
• Must be willing to undergo a routine background check

4K Housing is an Equal Opportunity Employer.