Concierge

RISE Association Management Group; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Rise Association Management Group in Houston, TX is seeking a High-Rise Concierge for a luxury condominium setting. You will ensure superb customer service, warmly greet residents and guests, and manage front desk operations with time‑sensitive problem solving.

The role requires strong communication, excellent organizational skills, and a professional demeanor. You will assist with mail, packages, reservations, transportation, and local recommendations while maintaining safety and completing

Qualifications

• High-end/luxury hospitality or property management experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational abilities and multi-tasking.

Responsibilities

• Greet residents and guests; manage front desk and access control.
• Respond to inquiries, assist with packages, reservations, and transportation.
• Maintain building safety, daily activity reports, and incident reporting.
• Provide local area knowledge to enhance a 5-star living experience.

Skills

Verbal & written communication

Organizational skills

Customer service orientation

Team player

Professional demeanor

Education

High School Diploma or equivalency

Hospitality/Business degree desired

Tools

Microsoft Office

Information Systems

Job description

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude
• Finding A Way, despite any obstacles
• Taking Ownership

Location: 77019
Pay Range: $15-17 per hour

Employment Status: Full-Time

Position Overview

We are looking to hire an effective High-Rise Concierge within a luxury High Rise Condominium setting. The High-Rise Concierge will focus to ensure that each encounter with a resident is coupled with superb customer service. The High-Rise Concierge role is fast paced, demanding and requires a high level of time management and problem-solving skills.

Key Responsibilities

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property.
• Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures.
• PowerPoint support for reports and presentations
• Technology Expert, ready to engage with systems and help homeowners with queries.
• Daily walk-throughs of the building to ensure the community is up kept and clean.
• Processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services.
• Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
• Adheres to all Front Desk procedures including but not limited to reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Undertakes administrative tasks related to the Front Desk.
• Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to Lead Concierge and Regional Director.
• Maintains a professional demeanor and polished appearance at all times.
• Follows safety procedures and maintains a safe work environment
• Performs other job-related duties as directed.

Required Skills and Qualifications

• Experience:
  • High School Diploma or equivalency required; Bachelor’s in Hospitality Management or Business Administration desired.
  • A minimum of one year of high-end/luxury hospitality or property management experience is preferred.
• Skills:
  • Must possess excellent verbal and written communication skills.
  • Must possess strong organizational skills with the ability to effectively manage multiple priorities at once.
  • Must be friendly, and courteous, and enjoy working with a variety of people while maintaining a professional demeanor.
  • Must be a team player with a strong work ethic.
  • Proficiency in Microsoft Office and Information Systems.
• Other Requirements:
  • Ability to lift 30-50 pounds.
  • Ability to work in an upright standing or sitting position for long periods of time.

Additional Information

• Schedule Options:
  
  • Tuesday-Saturday from 12AM-8AM
• Pay Range: $15-17 per hour

Why Join Rise AMG?

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rise Association Management Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.