Concierge

Morada Cy-Fair; Houston (TX); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Paid time off and Holidays (full-time)

Comprehensive benefit package incl.健康,

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Morada Senior Living is seeking a friendly Concierge to greet guests, residents, and staff, and to manage both external and internal calls with professional, informative assistance. You will communicate messages, direct inquiries, and aid in daily operational workflows within the community.

The role requires strong customer service skills, reliable attendance, and the ability to maintain an orderly front desk while coordinating with various departments to support resident experiences.

Qualifications

• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greets residents and visitors. Answers inquiries and gives directions.
• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Maintains and keeps desk and entry area neat and organized.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.

Skills

Customer service

Education

High school diploma or GED

Job description

About Morada Senior Living

Morada Senior Living proudly manages a strong and growing network of care and lifestyle-focused Independent Living, Assisted Living and Memory Care, and Skilled Nursing communities across Texas and Oklahoma serving residents and families throughout our region. Anchored by our trusted Pillars of Excellence, Morada fosters a culture of purpose, respect, and continuous learning where both residents and Team Members can flourish.

As part of one of the largest senior living groups in the U.S., Morada communities have earned Great Place to Work® certifications from 2022–2026. For those who seek meaningful work and real opportunity, Morada offers a place to build a future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Morada Senior Living is hiring a Concierge for our community _______________________________________________.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

POSITION SUMMARY

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V