Concierge

SOUTHALL FARM & INN; Franklin (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Southall Farm and Inn in Middle Tennessee seeks a Concierge to deliver five-star service to guests. You will assist with guest registration, explain property amenities, and share local area offerings.

You will update dining, theater, and activity information, arrange tickets and reservations, and handle luggage, billing, and personalized amenities.

The role requires English fluency, weekend/evening availability, and a polished hospitality presence in a luxury resort setting.

Qualifications

• 1-2 Years of Concierge or Guest Services Agent experience in a luxury hotel/resort setting preferred
• Luxury Resort experience, demonstrating progressive career growth and a pattern of exceptional performance
• Ability to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
• Basic mathematical and computer skills
• Available to work weekends, evenings and/or holidays
• Must be able to walk, stand for prolonged periods as needed
• Bachelor’s Degree or higher-level education preferred, or four years related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Assure desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated.
• Knows what activities are available in the city and establishes contacts with vendors to provide information, tickets, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of software programs to input special arrangements and ensure proper billing.
• Greet customers with a friendly and sincere welcome; complete the registration process accurately.
• Administer guest amenities processes to provide a personalized and elevated experience.
• Provide opportunities for guests to explore Southall and Middle Tennessee with exclusive local offerings.

Skills

Guest services

Telephone etiquette

English proficiency

Hospitality awareness

Physical stamina

Education

Bachelor’s degree or higher

Tools

Hospitality software

Job description

Description

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Concierge will be the driving force for delivering five-star service to Southall guests throughout their stay in Middle Tennessee. Areas of knowledge and experience should include guest registration, detailed property offerings, and local area offerings.

Responsibilities:

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Work harmoniously and professionally with co-workers and supervisors.
• Greet customers immediately with a friendly and sincere welcome
• Complete the registration process effectively; accurately confirming dates, selecting appropriate rooms, procuring payment and offering welcome materials including keys
• Administer the guest amenities processes, ensuring each guest has a personalized and elevated experience
• Provide unique opportunities for guests to explore Southall and Middle Tennessee, with enhanced access to property and exclusive offerings at local attractions
• Utilize a variety of resources and software programs to meet guest needs, including but not limited to processing mail, handling packages, storing and retrieving luggage, etc.

Requirements

• 1-2 Years of Concierge or Guest Services Agent experience in a luxury hotel/resort setting preferred
• Luxury Resort experience, demonstrating progressive career growth and a pattern of exceptional performance
• Ability to deal with guest and team member concerns in a friendly and positive manner
• Ability to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
• Considerable knowledge of five-star elements and service gestures, as well as detailed Spa, Dining, and Wellness trends
• Basic mathematical and computer skills
• Available to work weekends, evenings and/or holidays
• Must be able to walk, stand for prolonged periods as needed
• Bachelor’s Degree or higher-level education preferred, or four years related experience and/or training; or equivalent combination of education and experience

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.