Concierge

Kids for the Future; City of New Rochelle (NY); On-site; USD 20,000 - 29,000; Part time

Job summary

URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community - within cities, neighborhoods, and buildings.
https://www.urbnplayground.com/

Qualifications

• Hospitality experience and/or residential concierge front desk.
• 2-3 years customer service experience.
• Ability to stand at a desk for 8 hours.
• Familiar with the local community and area.

Responsibilities

• Create a hospitable experience for residents and guests.
• Greet residents by name and deliver quality service.
• Assist with tours and leasing inquiries for potential residents.
• Maintain building security and sign in guests/deliveries.
• Monitor cameras and report issues to management.
• Address and route resident concerns to resolve or escalate.
• Manage packages and communicate arrivals via building software.
• Conduct site rounds and enforce amenity area closing.
• Promote URBN app use for events and services.

Skills

Getting things done

Attention to detail

Customer service

Phone and email handling

Relationship building

Education

Hospitality/business degree optional

Tools

Property management software

Job description

• Base Pay $18.00 / Hour
• Job Category Operations
• Employee Type PT Non-Exempt
• Required Degree NONE
• Manage Others No

Hospitality Experience Strongly Desired

Available Shifts: Variable

Pay Rate is $18.00 per hour.

What You Will Do:

• Create a welcoming, hospitable experience in this residential building, assisting all our our residents with their needs and questions.
• Greet all residents by name upon their arrival
• Deliver the highest quality customer service
• Act as the forward reception for potential residents coming for tours and interested in leasing apartments
• As directed by your manager, inform residents about building events. Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
• Monitor building security via cameras and inform building management of necessary situations
• Receive concerns and complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.), solving when possible or reaching out to your URBN Manager for assistance as needed
• Communicate open complaint situations to building management for assistance when necessary
• When assigned, manage the packages coming into the building and inform residents when packages have arrived using building software.
• When assigned, conduct site rounds on a specified schedule
• Ensure residents/guests vacate amenity areas at closing
• Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services
  
• Excellent written and verbal communication skills
• High level data and computer skills
• Strong critical thinking and creative problem-solving skills
• Ability to connect at all levels with staff and residents, engaging with different stakeholders
  

You Need:

• Prior hospitality experience and/or residential concierge/front desk
• 2-3 years customer service
• Ability stand at a desk for 8 hours
• Knowledge of and ability to learn the community and local area
• Ability to lift 40 pounds, and to carry for short distances
• Additional language skills is a plus

Requirements

YOU'RE GOOD AT

• Getting things done
• Keeping track of many things at once and paying attention to detail
• Remembering customers' names and making them feel welcomeDiffusing customer complaints and solving problems to win-win solutions
• Working independently with minimal supervision
• Handling phone calls and e-mails in a professional and efficient manner
• Building relationships with customers and key vendors

BROWNIE POINTS

• College 2-year or 4-year degree in hospitality, business, or similar
• Prior experience in a sales-related job
• Prior experience in a hospitality position
• Familiar with property management software
• Additional language skills

Summary

Come Join a Great Team!

URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community - within cities, neighborhoods, and buildings.
https://www.urbnplayground.com/