Concierge

AC Employment; City of Mount Vernon (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

Meadowview is seeking a part-time Concierge to create a high-end, resident-focused environment. The role is the first contact for visitors and requires exceptional interpersonal and customer service skills. You will greet residents, answer calls, and provide clerical support to the Meadowview team.

The position emphasizes safety, communication, and coordination of resident services, including reporting, scheduling, and documentation as part of the Resident Services department.

Qualifications

• Strong interpersonal and customer service skills are essential.
• Must greet and direct residents/visitors and handle calls professionally.
• Excellent organizational skills and attention to detail are required.

Responsibilities

• Answer all telephone calls promptly and forward or take messages.
• Greet residents and visitors, directing them appropriately.
• Monitor the Personal Emergency Response System and report as needed.
• Assist with clerical tasks for the Resident Services team and Admin staff.
• Prepare paperwork for scheduling and billing under supervision.

Skills

Interpersonal skills

Customer service

Organizational skills

Clerical skills

Tools

MS Access

Job description

Job Description

The Concierge at Meadowview plays an important role in creating a high-end, resident-focused environment, as he or she is the first point of contact for many of our visitors. As such, a special emphasis is placed on exceptional interpersonal and customer service skills. As part of daily responsibilities, the Concierge greets and directs all visitors/callers and also provides both administrative and clerical support to a number of members of the Meadowview team. A congenial, friendly disposition is a must, as are strong organizational skills.

Job duties include:

• Answers all telephone calls in a prompt, courteous and competent manner. Forwards telephone calls or takes messages, as appropriate. Ensures delivery of messages to appropriate individual(s) in a timely manner.
• Cheerfully greets and appropriately directs all residents and visitors.
• Monitors the Personal Emergency Response System and is responsible for generating appropriate reports as requested.
• Acts as the Response Team Coordinator stationed at the concierge desk during Code Red and other emergency situations, including drills, and follows the accepted and enforced campus policy procedures.
• Coordinates delivery of resident services. Initiation and installation of services includes, but is not limited to, beautician services, nail care, newspaper delivery, telephone services, laundry services, resident mail, transportation, and gift shop services.
• Assists Resident Services Supervisor with regard to informing residents of available neighborhood programs and events if necessary.
• Assists residents to access campus services. Prepares appropriate paperwork for scheduling and billing, as necessary, for approval by Resident Services Supervisor.
• Documents all customer concerns/complaints/suggestions/issues on the appropriate forms or emails. Forwards to the Residential Services Supervisor for appropriate action and resolution
• Ensures safety and security of residents and environment. Reports suspicious person/information to Supervisor immediately. Appropriately contacts security and/or 911 for emergency assistance.
• Provides clerical support to the Administrator, Resident Services Supervisor, and Residential Services Manager. Duties include, but is not limited to, typing, report generating, opening/sorting resident and staff mail, copying, filing, faxing, function reservation forms, catering requests, and preparation of annual/monthly/weekly calendars for the Enriched Housing Program and Lohman Village.
• Reviews Daily Activity/Communication/Maintenance logs each afternoon/evening to follow up, if necessary, on events that occurred on the previous day or earlier shift.
• Enters Maintenance work requests into the Access database. Files requests in the Maintenance log. Follows up directly with the engineering department on requests that are not addressed in a timely manner or that pose a safety issue.
• Maintains and develops work-related knowledge and skills through continuous learning activities, attendance at inservices and workshops, etc.
• Completes special projects/tasks in support of effective department functioning as assigned by supervisor.

Type

Part-Time