Concierge PRN

PAL Mesa LLC; Mesa (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Park Avenue Lifestyle in Mesa, AZ is seeking a Concierge to greet visitors, arrange tours, and provide clerical support to the administrative staff. This role is the first impression of the community and reports to the Business Office Manager.

The position is non-exempt and requires a patient, professional demeanor. Responsibilities include answering phones, directing visitors, assisting residents and guests, and supporting marketing efforts during tours and inquiries.

Qualifications

• High school diploma or equivalent preferred.
• Ability to read, write, and understand English.
• Ability to remain calm during emergencies and make independent decisions.
• Professional interaction with residents, staff and visitors.
• Experience using computer software (Microsoft).

Responsibilities

• Greet visitors and direct them to appropriate offices or resident apartments.
• Answer multi-line telephone and relay information.
• Assist residents, family members, and guests with general requests.
• Arrange tours of the property for visitors.
• Provide clerical support and maintain lobby literature.
• Support dining room service as needed.
• Represent the community in a positive, professional manner.

Skills

Customer service

Communication

Decision making

Professionalism

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Job Title: Concierge

Position Scope: The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff. This position is the first impression of the Community.

Reports to: Business Office Manager

FLSA Status: Non-Exempt

ABOUT US: At Park Avenue Lifestyle, we exist to make remarkable impacts on the lives we touch. We accomplish this by delivering superior care to our residents, by empowering our associates with an enriching career and growth opportunities, and by providing peace of mind to our residents’ loved ones. Our communities are beautifully built and designed for the resident; one who does not want to compromise what is important to them as they deal with the new realities of aging. Every resident and employee have a unique background and with our connection together we create a stronger community.

ABOUT YOU: A compassionate person who seeks an opportunity to do what you love, while touching the lives of those people we have the honor to care for and serve. A person who is excited and motivated by the prospect of relentlessly pursuing and continually setting a new standard in senior living.

RESPONSIBILITIES:

• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
• Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
• Responsible for assisting residents, family members, and guests with general requests.
• Responsible for arranging tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answers telephones, record and channel information.
• Displays knowledge of the services and programs and other pertinent information regarding the property.
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
• Processing incoming mail. Sort property mail and distribute mail to mailboxes.
• Maintains reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
• Performs clerical duties for property staff as directed by supervisor.
• As requested, provide assistance in the dining room serving resident meals.
• Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.
• Communicates any observed or suspected resident change of condition to a supervisory immediately.
• Maintains a safe work environment for all staff, residents and guests, following established safety standards.
• Encourages teamwork through cooperative interactions with co-workers and other departments.
• Supports a positive and professional image through actions and dress.
• Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
• Other duties as assigned by your director.

Requirements

QUALIFICATIONS:

• High school diploma or equivalent preferred.
• Able to read, write, and understand the English language, and be able to follow written or oral instructions.
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
• Able to deal professionally with personnel, residents, family members, visitors, and the general public. Knowledgeable of administrative practices, processes, and guidelines.
• Experience using computer software (Microsoft).
• Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-25 pounds.
• Carry - constantly 0-25 pounds.
• Push - constantly 0-25 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less.