Concierge

HumanGood; Bethlehem (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a boutique senior living community as a Concierge and be the first point of contact for residents and visitors. In this role, you will provide exceptional hospitality, manage communications, and assist with resident services. This position offers both full-time and part-time opportunities, with a flexible schedule that includes evenings and weekends. Enjoy a rewarding career with a nonprofit organization committed to enhancing the lives of seniors, along with a comprehensive benefits package that includes paid time off, health plans, and a matching 401(k). If you are passionate about service and want to make a difference, this is the perfect opportunity for you.

Benefits

20 days of paid time off

401(k) with employer match

Health, Dental and Vision Plans

$25 Cell Phone Plan

Tuition Reimbursement

Employee Assistance Program

Qualifications

• Prior customer service experience is essential.
• Proficient in Microsoft Suite and desktop publishing software.

Responsibilities

• Greet residents and visitors, managing calls and messages.
• Provide community information to support marketing efforts.

Skills

Customer Service

Computer Skills

Microsoft Suite

Desktop Publishing Software

Education

High School Diploma or Equivalent

Tools

Telephone Console

Fax Machine

Copy Machine

Job description

The Mansion at Rosemont, recognized by U.S. News & World Report as "Best of Senior Living" 2022-23, is hiring a Concierge team member! Join us at our boutique senior living community located on The Main Line, and make an impact on the lives of residents and guests each day.

Schedule:

• Full-Time and Part-Time Available
• Full Time: MWF and Every Other Weekend 4p-12a
• Part Time: Weekends 12am-8am

$16.50-18.50/ hour depending on experience

The primary role of the Concierge is to provide excellent hospitality as they are the first impression for all visitors at HumanGood. The Concierge disseminates information in person or on the telephone; operates a telephone console or switchboard, computer, fax machine, copy machine; performs general clerical and light administrative duties.

A day in the life may include:

• Greeting residents, potential residents, families, visitors and vendors while managing both external and internal calls, taking and communicating messages.
• Providing an overview of community information to those inquiries in support of the marketing and sales efforts.
• Assisting with resident services such as transportation, mail and deliveries and the coordination of visitors.

To be successful in the role, you would have:

• Prior customer service experience.
• Computer skills such as Microsoft suite and desktop publishing software, using internet applications, faxing, copying, etc.
• High school diploma or equivalent.
• Availability that may include evenings, weekends & holidays.

What's in it for you?

As one of the largest nonprofit owner/operator of senior living communities in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members:

• 20 days of paid time off, plus 7 company holidays (increases with years of service).
• 401(k) with up to 4% employer match and no waiting on funds to vest.
• Health, Dental and Vision Plans- start the 1st of the month following your start date.
• $25+tax per line Cell Phone Plan.
• Tuition Reimbursement.
• 5 star employer-paid employee assistance program.
• Find additional benefits here: www.HGcareers.org

Part-Time/Per Diem Team Members:

• Medical benefits start the 1st of the month following your start date.
• Matching 401(k).
• $25+tax per line Cell Phone Plan.