Concierge

TREK Development Group; Baltimore (MD); On-site; Full time

Job summary

Join a property management team as a Concierge at Broadview Apartments in Baltimore, MD. This role involves providing exceptional customer service, assisting residents with daily needs, and maintaining community standards. The right candidate will possess strong interpersonal skills and a friendly demeanor. Competitive pay and benefits are offered, including medical and 401K matching.

Benefits

Competitive pay

Paid sick leave

401K matching contributions

Cell phone reimbursement

Opportunity to work within a great team

Qualifications

• Experience in customer service, hospitality, or retail required.
• Knowledge of local attractions and events.

Responsibilities

• Provide exceptional customer service to residents and guests.
• Assist with convenience services and package management.
• Maintain community curb appeal through routine inspections.

Skills

Customer service

Problem solving

Interpersonal skills

Education

High School Diploma or equivalent

Some college or trade school

Tools

Microsoft Word

Microsoft Teams

Job description

Join our property management team as aConciergeservicingBroadview Apartments in Baltimore, MD.This shift for this position isMonday - Friday, 3pm-11pm.
The right cultural fit is just as important as possessing the skills and qualifications for the job.Our core values describe our commitment to our work and each other: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity, and Responsibility.
Here’swhy YOU should apply:

• Competitive pay
• Paid sick leave
• 401K matching contributions
• Cell phone reimbursement
• Opportunity to work within a great team and in great buildings

The Concierge will be responsible for providing exceptional customer service directly to the residents, guests, prospective residents, and team members at TREK residential properties. The Concierge will report directly to the Community Manager for the property.They will adhere to the company’s Mission Statement and ensure the site follows all regulatory requirements.

Essential Functions:

• Create an exceptional experience that is welcoming and friendly by greeting residents and their guest and by providing front-line evening customer services for requests and issues.

• Assist residents with convenience services they may need to ease the small burdens of daily life including package management, greeting of their guests, assistance with un-loading/loading of groceries, etc.

• Be knowledgeable of local current attractions or events (concerts, theater, sporting events, special events, and more.). Be knowledgeable of local business offerings especially restaurants and bars.

• Provide access control services and remain vigilant of non-residents and their purpose for being on property and follow all protocols for addressing concerns.

• Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas both inside and outside and providing upkeep as needed.

• Act as the building host/hostess for private parties held in community spaces by communicating with the party host prior to the party, assisting with set-up as needed, and closing the party at the indicated time.

• Follow applicable emergency procedures and contact applicable public service response organization in case of an emergency

• Provide leasing assistance to property leasing staff by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.

• Follow applicable emergency procedures and contact applicable public service response organization in case of an emergency

• Collaborate with teammatesto identify and solve any apartment issues that arise, including but not limited to completing a daily report log.

• Assist with office duties such as answering phones, entering work orders, answering emails, etc.

• Plan fun activitiesthat help build a strong sense of belonging among residents. (Such as wine-tastings, book club or movie nights)

• Work closely with management team and other duties as assigned

Knowledge, Skills and Abilities:
Friendly and approachable, upbeat personality. Customer service, problem solving, interpersonal skills, retail or hospitality experienced required. Knowledge of surveillance equipment preferred. Problem solving skills – capable of finding solutions to the problems that residents might have. Interpersonal skills – someone familiar with the downtown area with good interpersonal skills. Customer service skills – whether meeting with residents in their apartments or in the front lobby, concierges must know how to relate to them and give them what they want. Knowledge or Microsoft Word and Microsoft teams is also required. Must be able to work a flexible schedule.
High School Diploma or equivalent required. Some college or trade school desired or five years of progressive responsibility in property management, hospitality or retail experience required. Hotel concierge experience is a plus.

Physical Demands & Work Environment:
Ability to walk and stand several hours during each shift. Ability to lift packages/other items up to 50 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Payfor this position is between $17.00 - $19.00 per hour
Benefitsinclude medical, dental, vision, employer-paid long-term disability, employer-paid basic life, 401k with employer contribution, and EAP.

If this sounds like a fit for your passion, skills and experience, we look forward to hearing from you. Please visit our website to learn more about Trek Development Grouphttp://trekdevelopment.com.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.