Lead Concierge | The Kennedy Warren

B.F. Saul Company; Washington (District of Columbia); On-site; Full time

Job summary

A leading company in the Washington Metropolitan area is seeking a Lead Concierge to provide exceptional customer service at the Kennedy Warren. The role involves managing the front desk, overseeing the concierge team, and ensuring residents feel welcomed and safe. Ideal candidates will have strong organizational skills and a customer service background. This position offers competitive pay and various benefits.

Benefits

Competitive salary

Sales incentive program

Tuition reimbursement

Commuter benefits

PTO

Diverse and inclusive work culture

Qualifications

• Experience as a concierge or strong customer service background.
• Ability to work under pressure and manage multiple phone lines.

Responsibilities

• Provide superior customer service at the front desk.
• Oversee the concierge team and manage resident requests.
• Create monthly Concierge schedule and find shift coverage.

Skills

Customer Service

Organizational Skills

Attention to Detail

Communication

Education

Highschool diploma or GED

Tools

Yardi

Job description

Company Overview:

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), and The Milton at Twinbrook Quarter. Coming soon Hampden House (2025).Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills?

If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Lead Concierge with B.F. Saul Company & Affiliates at the beautiful and historic, Kennedy Warren.

Under the direction of the General Manager, the Lead Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. Additionally, the Lead Concierge will be responsible for overseeing the concierge team. This shift is Monday-Friday, 7:00 am – 3:00 pm, there may be some weekend and night shifts.

Job Description

As a Lead Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include:

·Having a gracious approach to all activities.

·Always presenting a professional image.

·Greeting and responding to resident requests and inquires.

·Addressing residents’ concerns in accordance with the company's customer service standards.

·Ensuring that only authorized individuals enter the building.

·Managing multiple phone lines and directing them to the appropriate destination.

·Assisting with resident packages and mail.

·Creating monthly Concierge schedule.

·Finding shift coverage when Concierges call out.

Requirements/Experience/Education

As a Concierge you will need the following:

·Highschool diploma or GED.

·Related experience as a concierge or a strong customer service background.

·Ability to work under pressure.

·Strong organizational skills, attention to detail, and excellent follow-through skills.

·Strong written, verbal, and computer skills.

·Knowledge of Yardi is a plus.

·Flexible attitude and adapt quickly to various situations.

·A positive attitude and a willingness to help others.

·Flexibility to work evening and weekend shifts.

·Work independently.

Physical Requirements

As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.

Benefits

We offer our Concierge a competitive salary ($20/hr. - $24/hr. based on experience), a sales incentive program, tuition reimbursement, commuter benefits, PTO, a diverse and inclusive work culture, and much more.

Apply today to join our dynamic team!

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please [e-mail] 301-986-6000.

Equal Opportunity Employer/Veterans/Disabled