TR/CONCIERGE

Tulalip Resort Casino; Washington, Tulalip Bay (District of Columbia, WA); On-site; Full time

Job summary

A leading hospitality establishment in Washington is seeking a dedicated Guest Services Associate. The role involves providing information about hotel services and coordinating guest requests. Ideal candidates will have a strong background in guest services, excellent communication skills, and familiarity with Microsoft Office. Join a dynamic team and contribute to creating memorable experiences for guests.

Qualifications

• Minimum 3 years in guest service.
• 2 years experience with Microsoft Office.

Responsibilities

• Provides information to guests about hotel services.
• Coordinates guest requests for special arrangements.

Skills

Business Correspondence

Education

High School Diploma or GED

Tools

Microsoft Office

Word

Excel

Access

Job description

Provides information to guests regarding hotel services, features, and amenities. Coordinates guest requests for special arrangement of services. Maintains extensive knowledge of the local area, surrounding venues, and upcoming events.

Pay Range: $18.56 - $23.20 per hour

EDUCATION:

• High School Diploma or GED equivalent required

SKILLS:

• Ability to compose routine business correspondence, i.e., letters, memos, etc. (Test required)

EXPERIENCE:

• Minimum of three (3) years working experience in guest service capacity.
• Minimum of two (2) years working experience using Microsoft Office and/or Word, Excel and Access.
• Minimum of two (2) years hotel concierge, front desk, and/or bell service experience.

OTHER REQUIREMENTS:

• Must be at least 21 years old.
• Must have a valid Driver’s License and personal automobile insurance.
• Must be able to work any shift assigned to include days, swing, grave, weekends and/or holidays.