Concierge

Four Seasons; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Room nights at Four Seasons worldwide

Employee meals

Dry cleaning for uniforms

Parking in Downtown Austin

401k with company matching

Parental leave

Job summary

Four Seasons Hotel Austin is seeking a Concierge to join our Rooms Team. You will be the brains of the city, making personalized recommendations and shaping the guest experience from arrival to departure.

The role requires excitement, dedication, and a willingness to work mornings, evenings, weekends, and holidays as the hotel operates 24/7. Knowledge of Opera and strong city familiarity are highly valued.

Qualifications

• One to two years' experience working as a Concierge or within Front Office preferred.
• Strong knowledge of the city to make recommendations.
• Ability to multi-task on several items at once.
• Work authorization in the United States.

Responsibilities

• Deliver the best Rooms experience to our guests and tailor their stay to individual needs.
• Arrange transportation, babysitters, dog walkers, flowers, and other guest requests as needed.
• Provide expert recommendations and uphold Four Seasons service standards.

Skills

Customer service

City knowledge

Multitasking

Opera knowledge

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Austin's particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown- on the banks of Lady Bird Lake-the Hotel offers a convenient escape for those looking to explore Austin's iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin's first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

About the role

Four Seasons Hotel Austin is seeking a Concierge to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.

What you will do

Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Concierge is the brains of the city of Austin and able to make recommendations to our guests based on their needs. You will also be responsible for the guests overall experience and personalizing their stay based on the reasons they are staying with us. This may include arranging transportation, babysitters, dog walkers, flowers, etc.

What you bring

• Member of Les Clefs d'Or preferred
• Knowledge of Opera preferred
• One to two years' experience working as a Concierge or within Front Office preferred
• Strong knowledge of the city to make recommendations
• Ability to multi-task on several items at once
• Work authorization in the United States

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

What we offer:

COMPLIMENTARY

• FREE Medical, Dental and Vision Insurance after 30 days!!!
• Room night stays at Four Seasons Worldwide
• Employee meals prepared by the Four Seasons Culinary Team
• Dry cleaning and alteration of employee uniforms
• Parking in Downtown Austin during work shifts

DISCOUNTED

• Discounted public transportation options
• Four Seasons beds and bedding
• Gold's Gym membership

ADDITIONAL

• Vacation, Sick, Twelve (12) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Concierges to be flexible in working mornings, evenings, weekends and holidays.

The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.

Four Seasons is an Equal Opportunity, Aff…

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal