Concierge

Oak Steakhouse Athens; Athens (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Oak Steakhouse Athens is seeking a dedicated Concierge to ensure guest comfort and satisfaction during their stay. The role focuses on greeting guests, addressing concerns, and facilitating seamless service across events and dining.

Ideal candidates have 1+ year in a similar role, a friendly demeanor, and strong communication skills to collaborate with team members and leaders. This on-site position offers a dynamic hospitality environment with opportunities to grow within the Oak brand.

Qualifications

• One or more years of employment in a similar position preferred
• Positive, friendly mindset with hotel/guest-service experience
• Strong communication with guests, staff and leaders
• Excellent problem management and quick solutions in emergencies
• Able to work days, nights, weekends and holidays
• Ability to stand/walk for long periods and lift occasionally

Responsibilities

• Greet guests and customers upon arrival
• Manage guest/customer complaints and resolve issues
• Take messages and route requests to the appropriate team
• Handle mail, luggage and deliveries for guests
• Perform basic administrative/secretarial/reception duties
• Run errands and assist guests with various needs
• Make dinner/event reservations for guests
• Develop a network of local contacts to serve guests

Job description

Concierge

The Role

Our team is seeking a highly motivated and detail-oriented individual to join us as a Concierge. In this key role, you will be playing a vital role in ensuring their comfort and satisfaction throughout their stay.

What we will ask of you

• Greeting guests/customers
• Manage guest/customer complaints
• Taking messages
• Managing mail, luggage and deliveries
• Perform basic administrative/secretarial/reception duties
• Running errands to assist guests
• Making dinner/event reservations for guests
• Develop network of contacts, service providers and businesses within their communities to serve guests

Requirements for Success

• One or more years of employment in similar position or equivalent preferred
• Additional education, training, or certification preferred
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
• Ability to communicate effectively with fellow leaders, managers, employees, and all guests
• Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
• Must be able to work days, nights, weekends and holidays
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.