Concierge - Per Diem/Casual

The-Bristal-At-Armonk; Armonk (NY); On-site; USD 42,000 - 55,000; Full time

Job summary

The Bristal at Armonk is seeking a friendly front desk assistant to warmly welcome visitors, prospective residents, and families. You will answer phones, screen calls, and direct inquiries to the appropriate staff, while maintaining accurate messages and a tidy lobby.

You will monitor sign-in/out for visitors and vendors and help coordinate deliveries and guest services. This role emphasizes strong hospitality, organization, and teamwork to support residents and staff in a senior living

Qualifications

• High School or better.
• Equal Opportunity Employer—Know Your Rights notice required by law.

Responsibilities

• Greet visitors, residents and family members with a warm, courteous demeanor.
• Answer incoming phone calls promptly using the approved company greeting and screen before transfers.
• Take accurate messages and relay to the appropriate staff.
• Provide general information about the community and its services to callers and visitors.
• Monitor visitors, third party providers and residents and ensure sign-in/out procedures are followed.

Skills

Loyal

Leader

Enthusiastic

Detail Oriented

Team Player

Self-Starter

Growth Opportunities

Ability to Make an Impact

Education

High School or better

Job description

• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
• Take accurate messages as necessary.
• Provide general information about the assisted living community and its services to callers and visitors.
• Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
• Operate and use appropriately the radio communications system.
• Accept /sign for overnight packages and call department to inform them of the delivery.
• Make PA announcements as required by administration.
• Wear proper and clean company uniform.

Sales Inquiry Handling:

• Receive incoming sales inquiries, whether by phone or in-person visits.
• Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.

Administrative Support:

• Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.
• Ensure that the front desk area and lobby is tidy and presentable.
• Accept monthly Resident rent checks on behalf of the accounting office.
• Accept maintenance work orders.

Resident and Guest Support:

• Engage with prospective residents and their families to understand their needs and interests.
• Provide assistance to residents and their families with their inquiries, requests, and concerns.
• Offer guidance and information on community activities, events, and amenities.
• Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.
• Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
• Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Emergency Response:

• Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
• Knowledge of security/fire alarm systems and procedures.
• Monitor security and emergency call systems.
• Knowledge of appropriate response to emergency situations.
• Maintain home base at the front desk during an emergency.

Adherence to Policies and Regulations:

• Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
• Stay updated with information related to the assisted living community’s services.

Qualifications

Behaviors

Preferred

Loyal

: Shows firm and constant support to a cause

Leader

: Inspires teammates to follow them

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.