Concessions Worker

Sporting; Lexington, Northern (KY, KY); Hybride; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Lexington Sporting Club seeks a dependable Concessions Worker to deliver a premier guest experience during events, handling food and beverages, payments, and service with a friendly demeanor.

You will work in a fast-paced stadium setting, maintain safety standards, and support team operations while promoting menu items and upselling where appropriate.

Qualifications

• Must be at least 18 years old.
• Experience in customer service or food service is preferred.
• Basic math for cash handling and making change.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent communication and interpersonal skills.
• Punctual, dependable, and hardworking.
• Stand for extended periods and lift up to 25 pounds.
• Multitask and stay calm during busy periods and loud environments.
• Current Kentucky Food Handlers Card preferred.
• Follow directions and adhere to policies/procedures.

Responsabilités

• Greet customers and provide exceptional service.
• Take and prepare food and beverage orders accurately.
• Deliver orders to guests in a timely and courteous manner.
• Operate Toast POS to process payments, coupons, and vouchers.
• Check IDs for age-restricted items where required.
• Maintain a clean, sanitary concession area.
• Handle basic equipment cleaning and maintenance.
• Follow food safety and sanitation guidelines.
• Set up/close concession stands before/after events.
• Monitor inventory and report shortages.
• Upsell concession products to guests.
• Address customer complaints professionally.
• Maintain professional appearance and uniform.
• Know the menu well to answer questions.
• Work with team to ensure smooth operations during events.

Connaissances

Customer service

Cash handling

Communication skills

Multitasking

Punctuality

Dependability

Teamwork

Menu knowledge

Upselling

Stamina

Outils

Toast POS

Description du poste

Overview

We are seeking a reliable, customer-focused Concessions Worker to join our team. This role is essential in delivering a positive stadium guest experience by preparing and serving food and beverages, maintaining cleanliness and safety standards, and providing excellent customer service in a fast-paced environment.

Responsibilities

• Greet customers warmly and always provide exceptional customer service.
• Take and prepare food and beverage orders accurately and efficiently.
• Deliver orders to guests in a timely and courteous manner.
• Operate the Toast POS system to process payments, coupons, and vouchers.
• Check identification for age-restricted items in compliance with legal requirements.
• Maintain a clean, sanitary, and safe work environment in all concession areas.
• Perform basic maintenance and cleaning of equipment such as counters, coolers, ovens, and other food prep areas.
• Follow all food safety and sanitation guidelines, including proper handwashing and hygiene practices.
• Set up and close concession stands before and after events according to LSC standards and procedures.
• Monitor inventory levels, restock supplies as needed, and report shortages to management.
• Promote concession products and upsell items to enhance the guest experience.
• Handle customer complaints professionally and ensure customer satisfaction.
• Maintain good personal hygiene and adhere to uniform standards while on duty.
• Demonstrate a strong knowledge of the menu and be able to answer guest questions about products.
• Work collaboratively with team members to ensure smooth operations during events.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service or food service is preferred.
• Basic math skills for handling cash and making changes.
• Ability to work well in a fast-paced, high-pressure environment.
• Excellent communication and interpersonal skills.
• Must be punctual, dependable, and hardworking.
• Ability to stand for extended periods and lift up to 25 pounds.
• Must be able to multitask and remain calm under pressure, especially during busy periods and loud environments.
• Current Kentucky Food Handlers Card preferred.
• Ability to follow directions and adhere to company policies and procedures.

Work Environment

• Fast-paced, high-energy setting during events, often with large crowds
• Exposure to loud noise levels from fans, music, and stadium announcements
• Frequent standing, walking, and lifting throughout extended shifts (typically 5–8 hours)
• Indoor and outdoor work locations depending on concession stand location (weather exposure may apply)
• Work around hot food equipment such as fryers, grills, ovens, and warmers
• Periodic work in refrigerated or cold storage areas for inventory management
• Use of cleaning chemicals and exposure to food allergens
• Team-oriented atmosphere with frequent interaction with customers and coworkers
• Required to wear a uniform and maintain a clean, professional appearance
• Event-based scheduling, including evenings, weekends, and holidays

To support a safe and professional workplace, employment with Lexington Sporting Club is contingent upon the successful completion of a pre-employment background check.