Concessions & Tickets Operations Lead

Missouri Reign; Columbia Township (MO); Hybrid; USD 45,000 - 60,000; Full time

Job summary

The Missouri Reign is seeking a Concessions Lead to oversee the concessions and ticketing team during events. You will manage inventory, coordinate orders with vendors, and ensure the stands are stocked and maintained for peak performance.

You will uphold food safety, hygiene standards, and exceptional customer service while coordinating with supervisory staff to address challenges and improve operations.

Qualifications

• Experience leading concessions or similar operations.
• Ability to lift and move boxes and equipment.
• Strong interpersonal and communication skills.
• Basic math skills for cash handling.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Lead and supervise the concessions/ticketing team to ensure smooth daily operations.
• Manage and maintain inventory levels for concession items and coordinate restocking procedures.
• Coordinate with vendors to place orders and ensure timely deliveries; verify orders against requisitions.
• Oversee stocking of stands with food, beverages, and other items before, during, and after events.
• Maintain high standards of customer service and promptly address concerns or issues.
• Enforce cleanliness and hygiene standards in concession areas and ensure proper sanitation.

Skills

Leadership

Team supervision

Inventory management

Vendor coordination

Cash handling

Customer service

Food safety

Communication

Flexibility

Job description

As the Concessions Lead for the Missouri Reign, you will take on a leadership role in overseeing the successful operation of our concessions, ensuring a delightful experience for our fans.

Responsibilities

Your responsibilities will include:

Leadership and Supervision:

Lead and supervise the concessions/ticketing team, providing guidance and support to ensure smooth daily operations.

Delegate tasks effectively to team members and provide clear instructions.

Inventory Management:

Take a lead role in managing and maintaining inventory levels for concession/ticketing items.

Collaborate with team members to create efficient restocking procedures.

Ordering and Supplies:

Coordinate with vendors and suppliers to place orders, ensuring timely and accurate deliveries.

Oversee the pickup of supplies and verify orders against requisitions.

Stocking and Replenishing:

Ensure all concession stands are adequately stocked with food, beverages, and other items before, during, and after events.

Monitor product freshness and oversee the removal of expired or damaged items.

Customer Service:

Set a high standard for customer service within the concessions/ticketing team.

Address any customer concerns or issues promptly and professionally.

Cleanliness and Hygiene:

Enforce cleanliness and hygiene standards in the concession areas.

Oversee proper sanitation procedures for food handling and preparation.

Foster a collaborative environment within the concessions team, promoting effective communication and teamwork.

Communicate regularly with supervisory staff to address challenges and implement improvements.

Provide oversight on cash handling procedures, ensuring accuracy and accountability.

Report any discrepancies to supervisory staff and assist in resolving issues.

Lead the team in adapting to changing demands and requirements during peak periods or special events.

Be willing to assist in other operational areas as needed.

Qualifications

- Previous experience in concessions or a similar role with demonstrated leadership capabilities.
- Ability to lift and move boxes and equipment.
- Excellent interpersonal and communication skills.
- Basic math skills for cash handling.
- Knowledge of food safety and sanitation practices.