Concessions Supervisor: Lead Fast-Pace Event Service

Compass Group USA; Garden City (ID); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Instapay (early access to your wages)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA's Boise Athletic Club is seeking a Concessions Supervisor to lead concession stands, carts, and portable locations during events. You will oversee staff performance, food and beverage quality, and guest service in a fast-paced setting.

This role requires hands-on leadership, training, scheduling, inventory, safety compliance, and the ability to keep operations organized while delivering an exceptional guest experience at Boise events.

Qualifications

• Must be 16 years of age or older.
• One to two years of experience in concessions, food service, hospitality, or a similar environment preferred.
• Previous leadership or supervisory experience is preferred.
• Strong leadership, teamwork, and guest-service skills.
• Excellent communication and problem-solving abilities.
• Ability to provide clear direction, coach associates, and address performance concerns professionally.
• Ability to remain calm, organized, and guest-focused during high-volume events.
• Familiarity with food-safety standards, sanitation procedures, and point-of-sale systems.
• Ability to work a flexible event-based schedule, including evenings, weekends, holidays, and monthly inventory nights.
• Must attend and complete all required Compass, Levy, Boise Athletic Club, and position-specific supervisor training.
• Ability to stand and walk for extended periods.
• Ability to carry up to 30 pounds.
• Must obtain and maintain a valid Utah Food Handler Permit.
• Must obtain and maintain a valid Utah On-Premise Alcohol Certificate through ServSafe (21+ years of age)

Responsibilities

• Lead pre-shift meetings and supervise assigned concession stands, carts, and portable locations.
• Direct, train, motivate and support concession associates throughout each event.
• Ensure friendly guest service, efficient operations, and compliance with Levy policies.
• Monitor food quality, portion control, product presentation, inventory levels, and point-of-sale accuracy.
• Assist with opening and closing procedures, including setup, restocking, auditing, cleaning, and securing locations.
• Maintain clean, safe, organized, and guest-ready concession areas.
• Enforce food-safety, sanitation, workplace-safety, and responsible alcohol-service requirements.
• Address guest concerns promptly and professionally.
• Communcate operational needs with Concessions leadership, Culinary, Warehouse, end Event Operations teams.
• Support games, concerts, private events, family shows, and other Boise Athletic events.
• Participate in monthly inventory counts and complete required reports, checklists, and additional assigned duties.

Skills

Leadership

Guest-service

Communication

Problem-solving

Teamwork

Tools

POS systems

Cash handling

Job description

Compass Group USA's Boise Athletic Club is seeking a Concessions Supervisor to lead concession stands, carts, and portable locations during events. You will oversee staff performance, food and beverage quality, and guest service in a fast-paced setting.

This role requires hands-on leadership, training, scheduling, inventory, safety compliance, and the ability to keep operations organized while delivering an exceptional guest experience at Boise events.