Concessions Supervisor

Delaware North at KeyBank Center; Buffalo (NY); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days

Paid holidays

Tuition reimbursement

Job summary

Delaware North Sportservice at KeyBank Center in Buffalo, New York is seeking a seasonal Concessions Supervisor to lead a team and deliver guest service excellence.

Responsibilities include assigning duties, training teammates, handling guest concerns, managing labor and cash handling, and supporting inventory and cashier duties as needed. Prior restaurant supervisory experience preferred; flexible schedules and weekly pay highlight our benefits.

Qualifications

• Experience working in a restaurant environment is required.
• Minimum of 2 years of supervisory experience preferred.
• Ability to lead, train, and direct team members in fast-paced settings.

Responsibilities

• Assign duties to scheduled team members and assist with training.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Manage labor and profit loss.
• Ensure proper cash handling and tip record-keeping for the shift.
• Assist guests, stock shelves, count inventory, and perform cashier duties when necessary.

Skills

Restaurant experience

Supervisory experience

Guest service mindset

Education

No college degree required

Job description

The opportunity

Delaware North Sportservice is hiring seasonal Concessions Supervisors to join our team at KeyBank Center in Buffalo, New York. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service.

Pay

$20.00 – $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Assign duties to scheduled team members and assist with training
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Manage labor and profit loss
• Ensure proper cash handling and tip record-keeping for the shift
• Assist guests, stock shelves, count inventory, and perform cashier duties when necessary

More about you

• Experience working in a restaurant required
• Minimum of 2 years of supervisory experience preferred
• Must be able to implement rules and direct employees
• Ability to anticipate and fulfill guest needs while thriving in a fast-paced environment
• No college degree required

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift stock to 50 pounds occasionally
• May be required to work outdoors or in variable temperatures depending on the season

Shift details

Events

Source: Hospitality Online