Concessions Operations Lead — Assistant Director

Compass Group USA; Columbus (OH); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Employee Assistance Program

Discount Marketplace

Identity Theft Protection

Pet Insurance

FSAs

Résumé du poste

Levy seeks an Assistant Director of Concessions Operations at Huntington Park in Columbus, OH to lead concessions teams and drive annual sales while upholding Levy standards. You will mentor staff, manage promotions, and ensure guest satisfaction across all events.

The role requires strong hospitality leadership, financial literacy, and proficiency with POS, purchasing, and WFM systems. Collaboration across departments is essential to achieve targets.

Qualifications

• Previous leadership experience in Hospitality or Retail.
• Bachelor’s Degree in Hospitality Management preferred.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsabilités

• Holds team accountable to steps of service to deliver great guest service.
• Builds and maintains strong relationships with clients, guests, subcontractors and Levy team members.
• Regularly obtains feedback from clients and guests to improve operations.
• Supports and communicates Company initiatives.
• Respond and assist in any departmental guest service issues.
• Executes all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards.
• Acts as a liaison with the team, including partner’s operational team, Levy team and other areas as needed, to ensure efficient operational performance.
• Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event.
• Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM and more).
• Ensures that all security, safety and sanitation standards are achieved.
• Achieves daily sales and assigned cost goals.
• Achieves assigned budget goals.
• Employs good safety and sanitation practices.
• Follows and enforces responsible alcohol service policies.
• Executes required daily reporting in a timely manner.
• Ensures required department reports are completed and information is compiled at month-end closing.
• Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook.
• Forecasts and adequately schedules team members to meet operational needs and desired targets.
• Uses all performance management tools to provide guidance and feedback to team members.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members.
• Interviews, hires, trains and develops team members according to Levy guidelines.
• Mentors department managers to develop their skills and leadership abilities.
• Other duties, as assigned.

Connaissances

Leadership experience

Hospitality

Interpersonal management

Financial concepts

Stakeholder management

Computer literacy

Formation

Bachelor’s Degree in Hospitality Management

Outils

POS systems

Purchasing Systems

WFM

Description du poste

Levy seeks an Assistant Director of Concessions Operations at Huntington Park in Columbus, OH to lead concessions teams and drive annual sales while upholding Levy standards. You will mentor staff, manage promotions, and ensure guest satisfaction across all events.

The role requires strong hospitality leadership, financial literacy, and proficiency with POS, purchasing, and WFM systems. Collaboration across departments is essential to achieve targets.