Concessions Manager - Events & Guest Experience

Compass Group USA; East Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy, a Compass Group USA company, seeks a Concessions Manager at Michigan State University to lead hourly staff, ensure top guest experiences, and maintain compliance throughout events. The role emphasizes hospitality excellence, people leadership, and operational rigor in a dynamic venue setting.

You will partner with culinary and purchasing teams to optimize margins, train staff to Levy standards, and uphold safety and service protocols across concessions and premium areas.

Qualifications

• 2+ years of experience in a food and beverage operational position
• Bachelor's degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Responsibilities

• Lead and motivate hourly team members to deliver guest experiences
• Oversee concessions operations during events and troubleshoot as needed
• Recruit, train, and coach staff to Levy standards
• Ensure loss prevention, cash handling, and POS maintenance
• Coordinate with culinary and purchasing to maintain accurate margins and production sheets
• Ensure alcohol service signage and Responsible Service of Alcohol protocols are followed

Skills

Interpersonal skills

Stakeholder management

Hospitality passion

Team leadership

Education

Bachelor's degree in hospitality management

Job description

Levy, a Compass Group USA company, seeks a Concessions Manager at Michigan State University to lead hourly staff, ensure top guest experiences, and maintain compliance throughout events. The role emphasizes hospitality excellence, people leadership, and operational rigor in a dynamic venue setting.

You will partner with culinary and purchasing teams to optimize margins, train staff to Levy standards, and uphold safety and service protocols across concessions and premium areas.