Concessions & Guest Experience Manager

Levy Restaurants, Inc.; East Lansing (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Personal Leave

Associates Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Levy Restaurants, Inc. is seeking a Concessions Manager at Michigan State University to lead and motivate hourly staff, ensuring top-tier guest experiences across events. The role focuses on people, quality standards, and seamless operations within the concessions and premium departments.

You will drive training, manage scheduling, oversee POS and inventory, and collaborate with culinary and purchasing teams to optimize margins while maintaining compliance and safety standards.

Qualifications

• 2+ years in a food and beverage operational position.
• Bachelor’s degree in hospitality management preferred.
• High level of computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Lead and motivate hourly team members to deliver a warm welcome and high-quality food.
• Oversee event operations and troubleshoot as needed to maintain service standards.
• Manage loss prevention, cash handling, and cash variance logging.
• Coordinate with culinary and purchasing teams to maintain accurate margins.
• Schedule staff and assist with payroll and gratuities.

Skills

Leadership

Operations

Guest service

People management

Education

Bachelor’s degree in hospitality management

Tools

POS systems

Inventory software

Job description

Levy Restaurants, Inc. is seeking a Concessions Manager at Michigan State University to lead and motivate hourly staff, ensuring top-tier guest experiences across events. The role focuses on people, quality standards, and seamless operations within the concessions and premium departments.

You will drive training, manage scheduling, oversee POS and inventory, and collaborate with culinary and purchasing teams to optimize margins while maintaining compliance and safety standards.