Concessions Manager

Delaware North at Chaifetz Arena - St. Louis University; St. Louis (MO); On-site; USD 46,100 - 62,200; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Paid vacation and holidays

Paid parental bonding leave

Tuition/professional certification Re­

Friends-and-family discounts

Job summary

Delaware North Sportservice at Chaifetz Arena in St. Louis, MO is seeking a Concessions Manager to lead daily concessions operations, develop a high-performing team, and ensure exceptional service delivery on event days.

We look for a hospitality-focused leader who thrives in a fast-paced environment and is committed to fostering a positive, team-oriented culture and guest satisfaction at a premier sports venue.

Qualifications

• 3+ years of managerial or supervisory experience in food service.
• Ability to obtain ServSafe, Food Safety Handler, and TIPs certifications.
• Proficient with Word, Outlook, Excel and POS systems.
• Strong communication and time management skills.
• Flexible schedule to accommodate business levels.

Responsibilities

• Manage the daily operations of all concession locations within the unit.
• Coordinate team members and non-profit organization groups to ensure effective collaboration and operational efficiency.
• Hire and train new team members on company objectives, policies, and procedures to drive team performance and deliver exceptional guest service.
• Ensure strict adherence to federal, state, and local regulations governing alcohol, food service, sanitation, payroll, financial protocols, and employment practices.
• Manage cash handling and financial reporting, resolve discrepancies, and support inventory control.

Skills

Leadership

Communication

Organization

Time management

Team training

Tools

Word

Outlook

Excel

POS systems

Job description

The opportunity

Delaware North Sportservice is seeking a Concessions Manager to join our team at Chaifetz Arena in St. Louis, Missouri. In this leadership role, you will oversee daily concessions operations, develop and inspire a high-performing team, and ensure exceptional service delivery on every event day. We’re looking for a hospitality-focused leader who thrives in a fast-paced environment, is passionate about creating outstanding guest experiences, and is committed to fostering a positive, team-oriented culture. If you’re ready to make an impact at a premier sports venue, we encourage you to apply.

Pay

Minimum – Anticipated Maximum Base Salary: $46,100 – $62,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Manage the daily operations of all concession locations within the unit
• Coordinate team members and non-profit organization groups to ensure effective collaboration and operational efficiency
• Hire and train new team members on company objectives, policies, and procedures to drive team performance and deliver exceptional guest service
• Ensure strict adherence to federal, state, and local regulations governing alcohol, food service, sanitation, payroll, financial protocols, and employment practices
• Manage cash handling and financial reporting, resolve discrepancies, and support inventory control

More about you

• Minimum of 3 years of managerial or supervisory experience in the food service industry, preferably with prior concessions experience
• Knowledge of food and beverage service standards, health regulations, and safety procedures with the ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
• Proficient computer skills, including Word, Outlook, Excel, and point of sale systems
• Strong communication, organizational, and time management skills
• Capacity to work a flexible schedule to accommodate business levels

Shift details

Days
Evenings
Holidays
Weekends
Events

Source: Hospitality Online