Concessions & Guest Experience Champion

Cinépolis Cinemas USA; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount on tickets and food

Milestone gifts

Job summary

Cinépolis USA is looking for a friendly team member to assist in concessions and dining services at our theater locations in Florida. You will deliver items to guests, engage with customers, and help ensure smooth service during busy showtimes.

Ideal candidates have 1+ years in food service, ServSafe/Alcohol certifications, and strong communication skills. The role requires availability nights, holidays, and weekends in a fast-paced cinema environment.

Qualifications

• Must be 18 years or older and able to comply with state guidelines.
• 1+ years of food running or bussing preferred.
• ServSafe, Food Handling, and Alcohol training certifications required.
• Strong interpersonal and communication skills.
• Attention to detail in a fast-paced environment.
• Integrity and reliability; available nights, holidays, and weekends.

Responsibilities

• Deliver concessions, kitchen, and bar items to guests following service procedures.
• Coordinate with expeditor to ensure timely, high-quality delivery.
• Guide guests through menu and suggest promotions or add-ons.
• Clean theaters and assist with stocking, ringing up purchases, and ticket scanning as needed.
• Handle guest complaints professionally and escalate when necessary.
• Support opening, mid, and closing procedures and trainings.

Skills

Interpersonal skills

Communication

Attention to detail

Customer service

Team collaboration

Fast-paced environment

Upselling/promotions

Education

ServSafe certification

Alcohol handling training

Job description

Cinépolis USA is looking for a friendly team member to assist in concessions and dining services at our theater locations in Florida. You will deliver items to guests, engage with customers, and help ensure smooth service during busy showtimes.

Ideal candidates have 1+ years in food service, ServSafe/Alcohol certifications, and strong communication skills. The role requires availability nights, holidays, and weekends in a fast-paced cinema environment.