Concessions Attendant

Sevenclans; Newkirk (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic team members for a dynamic role in casino operations. This position involves taking food orders, cashiering, and preparing delicious meals while ensuring compliance with gaming regulations. Ideal candidates will have a strong customer service background, excellent communication skills, and a commitment to maintaining a positive public image. Join a vibrant team where your contributions will enhance the guest experience and support organizational growth. If you're ready to work in an exciting environment with opportunities for personal and professional development, this role is perfect for you.

Qualifications

• Prior customer service experience in demanding environments.
• Excellent communication skills and a neat, professional appearance.

Responsibilities

• Take food orders, cashiering, and preparing meals.
• Ensure compliance with gaming regulations and company policies.
• Maintain cleanliness of the work area.

Skills

Customer Service

Communication Skills

Teamwork

Operational Effectiveness

Upselling Skills

Proficiency with POS Systems

Education

High School Diploma or GED

Tools

Basic Food and Beverage Equipment

POS Systems

Job description

First Council Casino
12875 N Hwy 77
Newkirk, OK 74647, USA

This position is responsible for taking food orders, cashiering, preparing and cooking orders, serving food and beverages, performing prep work and stocking for the next shift/day, and maintaining the overall cleanliness of the work area. All functions must be performed in accordance with applicable federal, state, and local laws, as well as gaming regulations, including the NIGC Minimum Internal Control Standards (MICS), State Gaming Compact, and Tribal Internal Controls Standards (TICS), in line with the mission of the Otoe-Missouria Tribe and OMDA.

The main duties include, but are not limited to:

1. Casino Operations: Greet guests and team members enthusiastically, assist with questions about promotions, events, and casino locations, and ensure adequate coverage for efficient service.
2. Regulatory Compliance: Perform duties following company policies, internal controls, and applicable laws including the IGRA, MICS, TICS, and the Bank Secrecy Act. Maintain logs of unusual occurrences and safety issues.
3. Organizational Growth/Development: Make informed decisions under management guidance, stay informed through communication channels, and contribute to team and organizational growth.

Qualifications include prior customer service experience in demanding environments, excellent communication skills, and a neat, professional appearance. Education requirements are a high school diploma or GED, with at least six months of server experience preferred.

Knowledge, skills, and abilities required include operational effectiveness, professionalism, teamwork, safety awareness, customer interaction, upselling skills, adherence to policies, and proficiency with POS systems and basic food and beverage equipment. Availability to work nights, weekends, holidays, and overtime is necessary.

Additional requirements include providing valid work authorization documents, passing a drug test, and obtaining a gaming license from the Otoe Missouria Gaming Commission. The physical demands involve standing, walking, lifting, and exposure to various environmental conditions. The work environment may include exposure to smoke, extreme weather, and noise.

All team members are expected to maintain a positive public image, be courteous, well-informed, and cooperative. The company promotes a drug-free workplace and is an equal opportunity employer.