Concessions Attendant

Churchill Downs Incorporated; Miami Gardens (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401K

Medical Insurance

Dental Coverage

Vision Coverage

Life Insurance

STD

LTD

Employee Stock Purchase Plan

Tuition Reimbursement

Team Member Discounts

Job summary

Calder Casino in Miami Gardens, FL, seeks an Executive Casino Host to welcome guests, promote promotions, and coordinate VIP experiences. You’ll manage invitations, advise on events, and ensure top-tier guest service on the casino floor.

Responsibilities include hosting VIPs, issuing complimentary items when appropriate, and creating memorable guest experiences with strong communication and judgment in a fast-paced setting.

Qualifications

• Knowledge of concession stand operations.
• Maintaining interpersonal working relationships.
• All guests must be treated to ensure satisfaction and exceed expectations.
• Excellent guest service skills and adherence to service standards.
• Able to interact with guests in a friendly, fast manner.
• Work well with others.
• Ability to work in a fast-paced environment.
• Strong oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations.

Responsibilities

• Provide excellent guest service to both internal and external guests.
• Greets guests approaching service area.
• Prepare and sell all food items on the menu and handle all cash transactions.
• Clean and sanitize all food service equipment used to prepare and serve the menu items.
• Operate all equipment in the stand.
• Maintain current knowledge of menus and prices.
• Ensure proper stock of products and supplies.
• Open and close inventories.
• Ensure safety and security of employees and guests.
• Perform stand cleanup to maintain a clean work area.

Skills

Concession operations

Interpersonal skills

Guest service excellence

Communication

Flexibility

Teamwork

Education

High school diploma or GED

Job description

JOB SUMMARY

Calder Casino is a fun place to work! As an Executive Casino Host, you are in the middle of all the excitement, welcoming new and existing guests to our club and maintaining them informed of all the promotions, events, and exciting happenings at Calder. From making phone calls, to sending out invites, and greeting people on the casino floor, you are the go to person for our guests and VIPs. Ensuring you can keep up with all the activities will be key to your success in this role. It is all about creating memorable experiences for all our guests. We are ready for you at Bigger. Better. Calder. The Executive Casino Host is responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with VIP guests, and make decisions regarding the issuance of complimentary items. The Executive Casino Host will be expected to exemplify the company mission of providing an exciting environment and superior guest service.

Calder Casino offers a comprehensive and competitive benefits package and other perksfor eligible TeamMembersincluding but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide excellent guest service to both internal and external guests
• Greets guests approaching service area
• Responsible for preparing and selling all food items on the menu and handling all cash transactions.
• Responsible for the cleaning and sanitizing of all food service equipment used to prepare and serve the menu items.
• Must be able to operate all equipment in the stand.
• Maintain current knowledge of daily menus and prices
• Ensure proper stock of product and supplies needed for service
• Responsible for opening and closing inventories.
• Ensure the safety and security of employees and guests.
• Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment.
• Standing 8-10 Hours
• Other duties assigned

REQUIRED SKILLS AND ABILITIES

• Knowledge of concession stand operations.
• Maintaining interpersonal working relationship among all personnel.
• All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations
• Excellent guest service skills; ability to adhere to Company’s Service Standards
• Able to interact with internal and external guests in a friendly/fast manner.
• Ability to work effectively with others
• Ability to work in fast-paced environmen
• Oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations in an interruptive environment.

EDUCATION AND EXPERIENCE

• A high school diploma or GED equivalent.
• One-year concession experience is preferred.
• Ability to obtain a valid gaming license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.