Concession Supervisor

Legends Global; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 25,000; Part time

Job summary

Legends Global at Mohegan Arena @ Casey Plaza is seeking a Concession Supervisor to oversee concession operations during events and drive smooth service. You will manage staffing levels, inventory, and quality control to ensure timely service for large crowds.

In this role you supervise Concession Stand Leaders, Cashiers, Cooks, and volunteers; ensure accurate cash handling, operate POS systems, and maintain equipment and cleanliness.

Qualifications

• Must possess previous management or supervisory experience in a concessions setting.
• Excellent organizational, planning and interpersonal skills with strong customer service.
• Ability to count inventory and handle money with basic math skills.
• Pass HireRight Background Check.
• ServeSafe certification helpful but not mandatory.
• Ability to work hours dictated by events and flexible schedule.
• Must read/write and communicate effectively; reliable transportation.

Responsibilities

• Supervises concession operations and assists with staffing and service during events.
• Oversees opening/closing, reconciles inventory sheets and paperwork.
• Handles cash and credit card transactions with accurate cash handling.
• Verifies subcontractor beginning inventory counts.
• Communicates stock needs to the warehouse and ensures transfer procedures.
• Maintains cleanliness and proper operation of concession equipment.
• Assists in training concession staff and nonprofit groups.
• Maintains uniforms.
• Interacts with staff and customers during events.
• Performs other tasks as assigned.

Skills

Supervisory experience

Customer service focus

Communication skills

Basic math skills

Computer skills

Reading & writing skills

Tools

POS systems

Job description

POSITION SUMMARY

This position assists with the oversight of the concession stands during events.

Position Description

JOB TITLE

Concession Supervisor

COMPANY

Legends Global

DEPARTMENT

Food & Beverage

FACILITY

Mohegan Arena @ Casey Plaza

REPORTS TO

Director of Food & Beverage

FLSA

Part-Time, Hourly/Non- Exempt

POSITION RESPONSIBILITIES

• Supervises concession operations and assists where needed before and on event day to ensure accurate staffing, production levels, quality control, & timely service
• Oversees the opening and closing of the concession operations and reconciles inventory sheets and supporting paperwork for all events
• May handle cash sales and credit card transactions while maintaining accurate cash handling procedures at all times, ringing all sales into the register
• Verifies subcontractor beginning inventory counts
• Communicates to the warehouse any stock that is needed during the event and ensures proper transfer procedures
• Maintains cleanliness of concession areas and proper working order of concession equipment including the safe operation of such equipment
• Assists in the training of concession staff and nonprofit groups
• Assists in maintaining uniforms
• Position is very hands on with excessive interaction with staff and customers during events
• Performs other tasks as assigned

WORK CONTACTS

Event day contact with the Director of Food and Beverage and/or Premium Services Manager, Food and Beverage and Arena staff, Arena Guests

SUPERVISORY RESPONSIBILITIES

Supervises Concession Stand Leaders, Concession Cashiers, Concession Cooks, and non-profit group volunteers

PHYSICAL EFFORT

This position requires some carrying, pushing, pulling, stooping, and lifting. Substantial walking and manual dexterity to operate concessions & warehouse equipment is required along with computer knowledge.

WORKING CONDITIONS

Works throughout the building.

QUALIFICATIONS

• Must possess previous management or supervisory experience in a concessions or similar facility serving food & drink for large events
• Must possess excellent organizational, planning, communication, and inter-personal skills, strong orientation to customer service, and strong basic math skills to accurate count inventory and handle money; must pass a HireRight Background Check in accordance with company policy
• Must possess the ability to meet required tasks & goals and be results oriented in undertaking and managing multiple tasks while paying close attention to detail and customer service
• Must possess computer skills and familiarity with POS systems
• ServeSafe certification helpful but not mandatory
• Must possess the ability to work hours as dictated by events
• Must possess the ability to work a flexible schedule to include days, nights, weekends, and holidays, work as a team, and have reliable transportation
• Must possess the ability to read, write, and communicate effectively
• Must practice safe work habits, follow all safety policies, procedures, and regulations, and complete any company-wide safety training and any additional job specific training
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Legends Global/Mohegan Sun Arena is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities