Concealed Handgun/Extra Duty Technician

El Paso County, Colorado, USA; Colorado Springs (CO); On-site; USD 56,000 - 66,000; Full time

Job summary

El Paso County in Colorado Springs is seeking a detail-oriented Clerk/Technician to support the Concealed Handgun Permit Program. You will schedule and process handgun applications, verify documentation, and assist with background checks in a busy office environment.

You will respond to public inquiries, coordinate with law enforcement and other agencies, and help train new CHP/Extra Duty team members. In-person work is required, with a Monday–Friday schedule and recall readiness as needed.

Qualifications

• Must possess knowledge of law enforcement practices and criminal law, and familiarity with state statutes and federal firearms laws.
• Experience with office equipment (computers, multi-line phones, scanners, photocopiers) preferred.
• Strong grammar, spelling, and punctuation; excellent communication and public speaking abilities.
• Ability to type 40 WPM and enter data accurately; maintain confidentiality.
• Demonstrates integrity, honesty, and trustworthy character; good judgment under pressure.
• Ability to work independently, manage multiple tasks, and maintain punctual attendance.

Responsibilities

• Schedule and process concealed handgun applications; verify documentation, photos, fingerprints, and run background checks.
• Respond to public inquiries by email, phone, and in person.
• Coordinate with CHP/Extra Duty Supervisor and volunteers; assist with training.
• Communicate with diverse stakeholders regarding statutes and program requirements.
• Process incoming mail and route to appropriate areas.
• Perform other duties as required.

Skills

Communication skills

Public speaking

Data entry

Discretion/Confidentiality

Integrity

Organizational skills

Analytical thinking

Education

High school diploma or equivalent

1 year office experience

Job description

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

VALUES

• Service Focused
• Collaborative
• Accountable
• Trustworthy
• Transparent

Job Summary

Bas e pay for this position will be $56,163.20

The Sheriff’s Office provides public safety at all times and therefore every position is deemed essential. All positions are in-person and not eligible for remote work. Every position is also subject to recall based on the needs of the Office to keep the community safe.

This position has an anticipated work schedule of: Monday - Friday: 8:00am - 4:30pm, subject to change.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Responsible for assisting the Concealed Handgun/Extra Duty Supervisor in the scheduling and processing of concealed handgun permits. Communicates with the general public regarding the Concealed Handgun Program‑related State statutes and other laws governing firearms.

Essential Duties/Responsibilities

• Schedules and processes concealed handgun applications; checks for accuracy of required documentation, photographs and fingerprints applicants, contacts applicants for completion of application process as necessary, conducts criminal background checks on all applicants, and scans and files applicant records into the appropriate area. Responds to public inquiries by email, telephone and in person.
• Communicates with the public, office staff, and other agencies regarding Colorado Revised Statutes and Federal Firearms laws pertaining to the Concealed Handgun Permit Program.
• Receives incoming mail; sorts and routes mail to appropriate areas.
• Assists with training new CHP/Extra Duty Technician and volunteers as needed.
• Communicates with local businesses, individuals, educational institutions, municipalities, and government agencies. Answers all inquiries about the Extra Duty Program.
• Performs other duties as required.

Qualifications

Knowledge, Skills, and Abilities:

• Some knowledge of law enforcement practices, investigative techniques, criminal law, and operations of outside agencies preferred.
• Knowledge of office equipment, including computers, multi‑line telephones, fax machines, scanners, and photocopiers.
• Working knowledge of proper grammar, spelling, and punctuation.
• Must possess strong communication skills and public speaking skills.
• Ability to type 40 words per minute (WPM) and enter data accurately.
• Ability to exercise discretion and maintain a high level of confidentiality.
• Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.
• Ability to establish effective working relationship with the public and Sheriff's Office personnel.
• Ability to work independently, exercise sound judgment, work under pressure at multiple tasks, and be well organized.
• Demonstrates strong analytic and critical thinking skills.
• Maintain regular and punctual attendance.

Required Education and Experience

• High school diploma or equivalent education.
• One year of experience in an office environment.

Preferred Education and Experience

• Experience scheduling and coordinating multiple tasks.

Licenses/Certificates

• Must possess and maintain NCIC/CCIC certification, or ability to obtain within ninety days of employment.
• Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.
• Colorado Notary Public highly desired.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, truth verification examination, and drug screen.

Work Conditions

Duties are primarily performed in an office environment. Occasional weekend work and additional hours required.

El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre‑employment drug screen.