Concealed Handgun/Extra Duty Technician

El Paso County (CO); Colorado Springs (CO); On-site; USD 51,000 - 62,000; Full time

Job summary

El Paso County (CO) is seeking a detail-oriented position to support the Concealed Handgun permits program. The role involves processing applications, ensuring all documents are complete, and conducting background checks in a busy public safety environment.

The person will communicate with applicants and partner agencies about relevant statutes, maintain records, assist with training, and handle inquiries by email, telephone, and in person. Strong organization and confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• One year of experience in an office environment preferred.

Responsibilities

• Schedule and process concealed handgun applications, verify documents, photos, fingerprints and background checks.
• Communicate with public, offices and agencies about CHPG statutes and related laws.
• Handle mail, route to correct areas, and assist in training CHP/Extra Duty staff.

Skills

Public speaking

Strong communication

Typing 40 WPM

Discretion & confidentiality

Analytical thinking

Work well under pressure

Attendance & punctuality

Interagency communication

Law enforcement knowledge

Office equipment knowledge

Honesty & integrity

Education

High school diploma or equivalent

Job description

Base pay for this position will be $56,163.20

The Sheriff’s Office provides public safety at all times and therefore every position is deemed essential. All positions are in-person and not eligible for remote work. Every position is also subject to recall based on the needs of the Office to keep the community safe.

This position has an anticipated work schedule of:

Monday - Friday: 8:00am - 4:30pm, subject to change.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Responsible for assisting the Concealed Handgun/Extra Duty Supervisor in the scheduling and processing of concealed handgun permits. Communicates with the general public regarding the Concealed Handgun Program-related State statutes and other laws governing firearms.

• Schedules and processes concealed handgun applications; checks for accuracy of required documentation, photographs and fingerprints applicants, contacts applicants for completion of application process as necessary, conducts criminal background checks on all applicants, and scans and files applicant records into the appropriate area. Responds to public inquiries by email, telephone and in person.
• Communicates with the public, office staff, and other agencies regarding Colorado Revised Statutes and Federal Firearms laws pertaining to the Concealed Handgun Permit Program.
• Receives incoming mail; sorts and routes mail to appropriate areas.
• Assists with training new CHP/Extra Duty Technician and volunteers as needed.
• Communicates with local businesses, individuals, educational institutions, municipalities, and government agencies. Answers all inquiries about the Extra Duty Program.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Some knowledge of law enforcement practices, investigative techniques, criminal law, and operations of outside agencies preferred.
• Knowledge of office equipment, including computers, multi-line telephones, fax machines, scanners, and photocopiers.
• Working knowledge of proper grammar, spelling, and punctuation.
• Must possess strong communication skills and public speaking skills.
• Ability to type 40 words per minute (WPM) and enter data accurately.
• Ability to exercise discretion and maintain a high level of confidentiality.
• Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.
• Ability to establish effective working relationship with the public and Sheriff's Office personnel.
• Ability to work independently, exercise sound judgment, work under pressure at multiple tasks, and be well organized.
• Demonstrates strong analytic and critical thinking skills.
• Maintain regular and punctual attendance.

Required Education and Experience:

• High school diploma or equivalent education.
• One year of experience in an office environment.

Preferred Education and Experience:

• Experience scheduling and coordinating multiple tasks.

Licenses/Certificates:

• Must possess and maintain NCIC/CCIC certification, or ability to obtain within ninety days of employment.
• Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.
• Colorado Notary Public highly desired.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation, truth verification examination, and drug screen.

Duties are primarily performed in an office environment. Occasional weekend work and additional hours required.