Computer User Support Specialist – Advanced Troubleshooting

DNI (Delaware Nation Industries); Patterson (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% coverage of employee benefit premiums

Matching 401K

Short- and Long-Term Disability

Pet Insurance

Professional Development/Education Reimbursement

Parking and Transit Benefits

Job summary

DNI (Delaware Nation Industries) is seeking a Computer User Support Specialist (Journeyman) to provide advanced technical support to users. The role involves troubleshooting complex hardware and software issues, conducting training sessions, and ensuring optimal performance of IT systems.

The ideal candidate will have at least 3 years of experience in computer support, a high school diploma, and relevant certifications like A+, Network+, or Security+. Benefits include full medical coverage, matching 401K, and professional development support.

Qualifications

• 3+ years of experience in computer support with a focus on customer service.
• Ability to troubleshoot installations and maintain hardware/software systems.
• Must have or be eligible to obtain a Secret clearance from the U.S. Government.

Responsibilities

• Provide tiered support to users, identifying and resolving hardware/software issues.
• Assist in the setup, configuration, and maintenance of computer systems and equipment.
• Conduct training sessions for users on best practices for software and hardware.

Skills

Customer service expertise

Problem-solving skills

Strong communication skills

Education

High School Diploma or equivalent

Tools

A+

Network+

Security+

Job description

DNI (Delaware Nation Industries) is seeking a Computer User Support Specialist (Journeyman) to provide advanced technical support to users. The role involves troubleshooting complex hardware and software issues, conducting training sessions, and ensuring optimal performance of IT systems.

The ideal candidate will have at least 3 years of experience in computer support, a high school diploma, and relevant certifications like A+, Network+, or Security+. Benefits include full medical coverage, matching 401K, and professional development support.