Computer User Support Specialist

T3W Business Solutions, Inc.; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A Woman-Owned Small Business located in San Diego is seeking a Computer User Support Specialist. This role involves providing Tier 1 and Tier 2 technical support to users, troubleshooting IT issues, and ensuring workstation stability. Candidates should have a degree in Information Technology, experience in IT support, and must hold an active Secret Clearance. This is a unique opportunity to engage with diverse technologies in a supportive team environment.

Qualifications

• 3+ years of IT support experience in enterprise environments.
• DoD 8570 IAT Level I certification (A+ CE or equivalent) preferred.
• Must possess an active Secret Clearance.

Responsibilities

• Provide Tier 1 and Tier 2 user support for software and hardware issues.
• Troubleshoot and resolve network, application, and system access problems.
• Install and configure hardware, printers, and authorized software.
• Support account management, password resets, and permissions.

Skills

IT support

Troubleshooting

Network issues resolution

Active Directory

Windows 10/11

Microsoft 365

Education

Bachelor’s degree in Information Technology

Job description

Description

T3W Business Solutions, Inc. is a Woman-Owned Small Business with Headquarters located in San Diego, CA. It is our mission to help our clients develop strategies to optimize their use of space and resources resulting in maximum benefits; we also deliver quality data and analysis to support our client’s daily facility operations, planning, and compliance programs. We are looking for a Computer User Support Specialist in San Diego, California.

Contingent Upon Contract Award

Summary

Provides technical support to FRCSW users via desktop assistance, troubleshooting, installations, account resolution, and hardware/software support. Addresses customer IT issues, supports system rollouts, maintains workstation stability, and escalates complex problems as needed to system or network teams.

Responsibilities

• Provide Tier 1 and Tier 2 user support for software and hardware issues.
• Troubleshoot and resolve network, application, and system access problems.
• Install and configure hardware, printers, and authorized software.
• Support account management, password resets, and permissions.

Requirements

• Bachelor’s degree in Information Technology or related field.
• 3+ years of IT support experience in enterprise environments.
• Knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• DoD 8570 IAT Level I certification (A+ CE or equivalent) preferred.
• Must possess an active Secret Clearance - Required

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.