Computer Technician-Full-time-The GRID

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 19,434 - 27,679; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Team member discount

Career development classes

Job summary

Goodwill Industries of the Southern Piedmont maintains, prepares, and tests all computer related equipment for sale at a retail store and online. The role involves testing, diagnosing, refurbishing donated computers, and assisting customers with their computer shopping needs.

Starts at $17.10 per hour with annual merit increases and production bonuses; full-time team members are eligible for medical, dental, and vision insurance, paid time off, and a generous team member discount.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical school in Computer Science or related field and one year's experience maintaining, configuring and restoring computers.
• Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Responsibilities

• Provides testing, diagnosis, problem solving and prepares all donated computer equipment for sale by refurbishing parts and building computer systems.
• Sorts computer donations and determines appropriateness for sales, refurbishing or recycling.
• Researches market value of computer, game, and electronic equipment, prices computer hardware and software.
• Maintains product flow to sales floor.
• Ensures computer work area is neat and organized.
• Answers questions from customers and assists customers with computer shopping needs.
• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
• Reports known or suspected security and or theft problems to Store Manager or other member of management.

Education

Associate's degree (A. A.) or equivalent from two-year college or technical school in Computer Science

Job description

Description

Position starts at $17.10 with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

SUMMARY

Maintains, prepares, and tests all computer related (including laptop, tablet, and PC’s) for sale at a retail store and online sales by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

are listed below in order of importance, from most important to least important.

Provides testing, diagnosis, problem solving and prepares all donated computer equipment for sale by refurbishing parts and building computer systems.

Sorts computer donations and determines appropriateness for sales, refurbishing or recycling.

Researches market value of computer, game, and electronic equipment, prices computer hardware and software.

Maintains product flow to sales floor.

Ensures computer work area is neat and organized.

Answers questions from customers and assists customers with computer shopping needs.

Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.

Reports known or suspected security and or theft problems to Store Manager or other member of management.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

ADDITIONAL RESPONSIBILITIES

Performs other job-related tasks as assigned by the Store Manager and/or Assistant Store Manager.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented:

• Commitment to Goodwill’s Mission and Core Values - Actions are in line with Goodwill’s Mission and Core Values
• Commitment to Inclusion - Works well with people that look and think differently
• Community and Service Driven - Wants to help others and make a difference in the community

People Oriented:

• Relationship-Building Skills - Builds relationships and works well with others
• Communication Skills - Listens to understand and answers appropriately
• Commitment to Development - Completes required training and looks to grow on the job

Results Oriented:

• Commitment to Quality Results - Tries hard to meet goals and give outstanding customer service
• Business Acumen - Makes good choices
• Stewardship - Takes care of Company property

Personal Development Oriented:

• Emotional Maturity - Thinks about how their actions make other people feel and acts appropriately
• Integrity - Can be counted on and be trusted
• Capacity for Change - Open to new ideas and ways of doing things

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school in Computer Science or related field and one years' experience maintaining, configuring and restoring computers; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

This job has no certificate, license or registration requirements.