STORE STOCK TECHNICIAN

Corporate Logo; Tustin (CA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center in Tustin, California, is seeking a Store Stock Technician to service returned equipment and prepare it for resale. Candidates must have a high school diploma and the ability to effectively document diagnostic processes.

The role requires physical capability to lift up to 50 pounds and a detail-oriented approach to restore items to a 'new in box' state. Benefits include medical coverage, employee discounts, and 401K with matching.

Qualifications

• Should be able to follow detailed instructions for high output.
• Must possess the ability to communicate effectively in various situations.
• Ability to perform physical tasks including lifting and handling equipment.

Responsibilities

• Service returned computers and other equipment for resale.
• Identify and document hardware or software issues.
• Complete assigned work orders within established timeframes.
• Maintain quality standards based on clearance item warranty.

Skills

Technical diagnosis and documentation

Attention to detail

Communication

Basic algebra

Ability to lift heavy objects

Education

High School diploma or equivalent

Job description

Store Stock Technician

We are currently seeking a self‑motivated, results‑oriented Store Stock Technician. This person will service returned computers or other computer‑related equipment and prepare it for resale or otherwise process it as per documented standards. Hourly rate starting at $18.00.

Major Responsibilities

• Follow detailed instructions to ensure high output
• Identify, diagnose, and document hardware failure or software problems on a variety of computer or computer‑related equipment (examples could include, but are not limited to televisions, tablets, wearable devices, computer monitors, and other computer accessories)
• Provide complete and accurate written documentation regarding diagnostics and resolutions
• Complete assigned work orders within established timeframes
• Understand and utilize technical manuals and other support resources
• Complete a minimum of 1.5 orders per tracked hour on average per pay period
• Maintain minimum quality standards based on clearance item “bounce rate” or return rates
• Return product to as near a “new in box” state prior to releasing it for sale
• Accurately complete all service and Point of Sale transactions accurately and completely
• Follow the Store Stock Process as documented
• Keep up to date on retail products, current technologies, and service certifications as required by management
• Maintain a clean and organized work area
• Perform other duties and tasks as assigned

Education & Experience

• High School diploma or equivalent.

Communication & Language Skills

• Ability to talk and hear. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one‑on‑one and small or large group situations to customers and other Micro Center associates.

Reasoning and Mathematical

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.

Physical

• Ability to stand at least eight hours per day. Ability to reach and to grasp or handle objects, tools or controls. Ability to frequently walk, stoop or kneel and to occasionally climb stairs or ladders. Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Ability to adjust focus. Color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc. Ability to work in conditions typical of a high technology retail environment, including moderate noise levels. Ability to work schedules that include all hours of store operation and other hours as needed.

Benefits

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.