Computer Technician 2 55252

FedEx Group; Lebanon (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Computer Technician 2 to join their dynamic team. This role involves troubleshooting, diagnosing, and repairing hardware and software issues on a variety of devices. The ideal candidate will possess strong problem-solving skills and the ability to communicate effectively across shifts. With a commitment to safety and quality, this position offers competitive pay and a comprehensive benefits package from day one. If you are looking to grow your career in a supportive environment, this opportunity is perfect for you.

Benefits

Tuition reimbursement

Paid time off

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability coverage

Parental leave

Bereavement pay

Jury duty pay

Qualifications

• 0-2 years relevant experience in troubleshooting and repairs.
• Strong problem-solving and technical skills required.

Responsibilities

• Diagnose and repair hardware/software issues on various devices.
• Ensure accurate shipments and manage inventory effectively.

Skills

Problem-solving skills

Technical troubleshooting and repair skills

Communication skills

Prioritization skills

Education

High school diploma or GED

Tools

Word

Excel

RF equipment

Job description

Pay: $18.00/hr.

Shift: 5:00am-3:30pm Monday-Thursday

Location: Hixson Blvd. Lebanon, TN

General Summary

The Computer Technician 2 (EMR2) role involves various job functions within our facility, requiring similar levels of skill, responsibilities, and expectations. The EMR2 is responsible for troubleshooting, diagnosing, and repairing hardware and software issues on Tablets, Notebooks, Desktops, and Servers, depending on the assigned Line of Business. Key functions may include EG1 DFS (Warranty & Floater), EG3 Conus (Wipe Down).

Responsibilities

• Operate production in the Burn area as needed.
• Communicate effectively with operators from other shifts.
• Comply with OSHA and MSDS standards.
• Diagnose system issues and route for repair.
• Load and unload products efficiently and safely.
• Move products to storage and manage inventory, including order picking and assembly for shipment.
• Operate material handling equipment safely, including RF equipment, forklifts, and pallet jacks.
• Cross-train teammates across roles.
• Ensure accurate inbound and outbound shipments, free of damage.
• Follow SOPs and JSAs.
• Participate in physical inventories.
• Perform labeling, sorting, packing, and repacking.
• Train new teammates on job functions.
• Train Burn techs on failure types and procedures.
• Maintain a clean and organized work area (5S).
• Manage inventory disposition and conduct cosmetic inspections.
• Document repairs accurately in relevant systems.
• Determine cost-effective repair options and update system dispositions.
• Perform minor hardware replacements and load/unload units for special processes.
• Perform cosmetic repairs on various systems.
• Utilize tools like the Dell Password Reset utility to unlock units.

Qualifications

• High school diploma or GED, 0-2 years relevant experience.
• Strong problem-solving skills.
• Proficient in Word and Excel.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks.
• Optional: A+ certification.
• Technical troubleshooting and repair skills.
• Familiarity with materials handling and RF equipment is beneficial.
• Ability to understand technical instructions.
• U.S. citizenship required due to federal regulations.

Physical and Cognitive Requirements

Ability to follow policies, interpret information, perform basic math, handle physical tasks, and lift up to 50 pounds. Visual acuity and full range of motion are necessary.

Equal Opportunity Statement

FedEx Supply Chain is an equal opportunity employer and provides accommodations for individuals with disabilities. To request accommodations, contact [e-mail].

Perks and Benefits

• Competitive pay, paid bi-weekly.
• Tuition reimbursement, paid time off, holiday pay.
• Medical, dental, vision, and voluntary benefits from day one.
• Life insurance, disability coverage, parental leave, bereavement, and jury duty pay.

Pay Range

$20.48 (Min) - $38.85 (Max) per hour