Computer Technician

Musco Sports Lighting, LLC.; Oskaloosa (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401k with profit sharing

Paid time off (PTO)

Job summary

Musco Sports Lighting, LLC. is seeking a Computer Technician for their Oskaloosa office. This role involves providing exceptional customer service, troubleshooting technical issues, and maintaining accurate inventory.

The ideal candidate will possess an AA Degree, experience in tech support, and strong problem-solving skills. Musco emphasizes a team-first culture with generous benefits, making this an excellent opportunity for those looking to grow in a supportive environment.

Qualifications

• AA Degree and 1 year of experience or three years of related experience preferred.
• Familiarity with network-based hardware and software, knowledge of personal computers and broadband technologies.
• Strong interpersonal, communication skills, and attention to detail.

Responsibilities

• Provide exceptional customer service through IS Service Center requests via phone and email.
• Document details related to client support issues in the help desk ticketing system.
• Troubleshoot hardware, software, and telephone problems.
• Perform installations and regular maintenance.

Skills

Customer service

Troubleshooting

Communication skills

Attention to detail

Problem-solving

Education

AA Degree

Tools

Windows 11

Mac OS

VOIP

VPN

Network-based hardware/software

Job description

Current job opportunities are posted here as they become available.

The Musco Information Technology Team has an opening for a Computer Technician at our Oskaloosa office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

• AA Degree and 1 year of experience or three years of related experience preferred
• Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 11, Mac OS, email, VOIP, and broadband technologies (i.e. VPN, Cable, DSL, WiFi, Cellular)
• Strong interpersonal and communication skills
• Demonstrates ease of presenting materials
• Proven ability to troubleshoot
• Strong attention to detail
• Ability to provide service at all levels of the organization
• Innovative problem-solving with a team-oriented mindset

Roles and Responsibilities:

• Provide exceptional customer service when responding to IS Service Center requests via phone and email
• Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
• Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
• Offer timely technical support and teach users how to utilize computers and phones
• Perform hardware, software, and telephone installations, including upgrades as necessary
• Perform regular scheduled maintenance and update information when switching hardware
• Maintain accurate inventory information
• Develop computer-related training content and lead training

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen and want you to be a part of it.