Computer Technician

NerdsToGo, Inc.; Guilford (CT); On-site; USD 40,000 - 70,000; Full time

Job summary

Join an innovative and fast-growing brand that specializes in providing comprehensive computer solutions to residential and small business clients. As a key member of the team, you will be responsible for desktop configurations, installations, and upgrades, as well as performing technology audits and offering proactive remote monitoring. This role requires strong technical skills, excellent customer service, and a passion for technology. With opportunities for growth and bonuses, this position is perfect for those looking to make a significant impact in a dynamic work environment. Embrace the chance to be part of a team that values creativity and customer satisfaction.

Benefits

Health Benefits

401k

Access to branded Nerd Van

Paid Time Off (PTO)

Opportunity for bonuses

Qualifications

• 2-5 years of experience with Windows PCs and networking in various environments.
• Strong knowledge of PC troubleshooting and repair, both hardware and software.

Responsibilities

• Provide onsite computer solutions for Windows and Apple computers.
• Perform network installation and maintenance for residential and business customers.

Skills

PC Troubleshooting

Customer Service

Network Troubleshooting

Communication Skills

Field Service Background

Tools

Windows OS

Mac OS

Network+ Certification

MCSE Certification

Job description

Company Overview

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!

Job Summary

The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Benefits/Perks

• Health Benefits and 401k
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!
• PTO
• Opportunity for bonuses

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers
• Offer solutions such as hardware upgrades and remote monitoring to Residential customers and Business customers
• Network installation and maintenance (wired, wireless, LAN, WAN)
• Data recovery and loss prevention
• Virus protection and Spyware/Adware removal
• Computer security enhancement
• PC Hardware and software fault isolation and repair
• System repair and upgrades
• Software upgrade and installation
• One-on-one training

Qualifications

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting
• Professional, high-energy, customer-oriented work ethic
• Valid driver’s license and a clean driving record
• Must be willing to submit to mandatory background check