Computer Systems Technician, Walt Disney World

The Walt Disney Company; Lake Buena Vista (FL); On-site; USD 55,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Walt Disney Company in Florida is seeking a Computer Systems Tech to provide hardware support across parks and resorts. You will troubleshoot IOS/Android devices, manage wireless environments and refresh desktops or laptops to keep operations running smoothly.

We value strong guest service, confidentiality, and the ability to work in a fast-paced, team-oriented setting with lift requirements up to 50 pounds. Benefits are provided as part of the compensation package.

Qualifications

• Minimum 4 years’ experience in computer hardware support.
• Experience with Mac OS and Windows operating systems.
• Experience installing and troubleshooting NCR/DLI Point of Sale equipment.
• Ability to handle confidential information.

Responsibilities

• Perform maintenance, troubleshooting and configuring of IOS and Android devices.
• Support an environment of wireless technology.
• Execute desktop or laptop refreshes.
• Follow safety and PPE guidelines as required.

Education

Associate’s degree in Computer Science, Computer Engineering, Electronics, or equivalent work experience

Tools

MDM

POS equipment (NCR/DLI)

HP/Lenovo certifications

Job description

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Computer Systems Tech is more than just a modern day electrical technician. They provide hardware support to multiple lines of businesses. The Computer Systems Tech might respond to a point of sale call, park ticketing booth, a time clock concern and even an IOS device call. The Computer Systems Tech is expected to resolve trouble tickets assigned to them by the end of each shift. The Computer System Tech might be expected to complete work alone or in a team environment, all the while supporting guests and clients, so strong guest service skills are a must. The field service position may include work from elevated platforms and confined spaces throughout the Walt Disney World Parks and Resort property.

Responsibilities

• Perform maintenance, troubleshooting and configuring of IOS and Android devices
• Support an environment of wireless technology
• Execute desktop or laptop refreshes
• Cast members may be required to handle cleaning chemicals and supplies
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications

• Valid Florida Driver’s License
• Minimum of 4 years’ experience in computer hardware support
• Experience with Mac OS, Mobile Device Management (MDM), Windows 7 and 10 operating systems
• Ability to handle confidential information
• Possess HP Desktop/Notebook and IBM Lenovo Certifications or ability to obtain in 90 days of hire
• Experience installing and troubleshooting NCR and DLI Point of Sale equipment
  • PAX, Tap to Pay, etc
• Ability to lift up to 50 pounds
• Excellent written and interpersonal communication skills
• Proficiency in standard office software programs and mobile electronic devices

Preferred Qualifications

• COMPTIA Network+ Certification, MCP Microsoft Windows 7 Professional, HP and Lenovo Certification

Required Education

• Associate’s degree in Computer Science, Computer Engineering, Electronics, or equivalent work experience

Schedule Availability

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Schedules and start times are subject to vary.

©Disney is an equal opportunity employer. Drawing Creativity from Diversity

Pay & Benefits

The pay rate for this role in Florida is $40.49 per hour.

Benefits

• Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits.

To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.