Computer System Analyst

Summit Human Capital; Oklahoma City (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

Summit Human Capital is looking for a highly motivated Computer Systems Analyst in Oklahoma City to provide Tier II support for federal agency end-users. The ideal candidate must have at least 6 years of experience or a Bachelor’s degree with relevant experience. Responsibilities include resolving complex technical issues, document ticket resolutions, and supporting a 24/7 operation. Candidates must possess US Citizenship, the ability to obtain security clearance, and strong communication skills.

Qualifications

• 6+ years of professional experience or Bachelor's degree plus 1+ years of experience.
• Ability to pass federal background check and obtain DoD Secret clearance.
• Strong professionalism skills with the ability to work with high-level government individuals.

Responsibilities

• Support a 24/7/365 operation for a federal government agency.
• Work with end-users to resolve higher-level technical issues related to devices and software.
• Use advanced troubleshooting techniques to resolve technical issues.

Skills

Professionalism skills

Written and verbal communication

Technical troubleshooting

Experience with Windows OS

Ticket resolution documentation

Ability to obtain CompTIA Security+

Education

High school diploma

Bachelor's degree (plus 1+ years of experience)

Tools

Remote desktop tools

MS Office suite

Job description

SHC Federal is seeking a highly motivated Computer Systems Analyst to provide Tier II support to federal agency end users. The ideal candidate will meet the following criteria:

Required:

• US Citizenship and ability to pass a federal background check and obtain DoD Secret clearance.
• High school diploma.
• Ability to work on‑site in the Oklahoma City area.
• 6+ years of professional experience (or Bachelor’s degree plus 1+ years of experience).
• Experience with Microsoft/Windows operating systems including the MS Office suite of applications.
• Experience resolving software and hardware issues on end-user devices.
• Experience documenting ticket resolutions.
• Strong professionalism skills with ability to work with high-level government individuals.
• Strong written (email, chat) and verbal (phone, in-person) communication skills.
• Ability to obtain a CompTIA Security+ or similar certification within 6 months.
• Existing DoD security clearance (Secret or Top Secret).
• Experience with remote desktop tools.

Responsibilities:

• Support a 24/7/365 operation for a federal government agency.
• Work directly with end-users to resolve higher level technical issues related to devices (computers, phones, printers) and software.
• Use advanced troubleshooting techniques and technical knowledge.
• Document and record ticket resolutions.
• Use remote access tools to resolve technical issues remotely for users all around the country.