Computer Support Technician II

New York University; New York (NY); On-site; USD 43,000 - 62,000; Full time

Job summary

New York University is seeking an IT Support Technician to provide basic hardware, software, and applications support for a lab or department with multiple locations. You will monitor LANs and PCs and help ensure the technical infrastructure meets unit requirements.

You may guide junior staff and must communicate clearly, troubleshoot problems, and work independently in a fast-paced university setting, following NYU's commitment to excellence and equity in service.

Qualifications

• Understanding of computing procedures, standards and desktop and network configurations.
• Expertise in systems, network hardware and software.
• Ability to work independently, troubleshoot and communicate clearly in writing and speech.
• Serve as a resource to junior technical support staff on standard procedures.

Responsibilities

• Provide basic hardware, software, and applications support for a lab or department.
• Monitor and oversee the unit's LANs and PCs and related infrastructure.
• May guide junior technical support staff.

Skills

LAN/PC support

Troubleshooting

Customer support

Independent worker

Documentation

Education

High School Diploma

Technical training

Some college

Relevant certification

Job description

Position Summary

Provide basic hardware, software, and applications support for a lab or department which may have multiple locations and/or a complex technical environment including specialized technologies or systems that must interface with the network.

Monitor and oversee the unit's local area networks (LANs) and PCs, which requires an operational understanding of the unique systems or applications of the unit and their implications/requirements for the technical infrastructure.

May provide guidance to junior technical support staff.

Qualifications

Required Education:High School Diploma or equivalent and some relevant technical training.

Preferred Education:Some college and/or relevant certification.

Required Experience:2+ years of related experience. Experience providing customer support in an IT environment.

Preferred Experience:Experience providing technology support to a lab or department in a university setting, including knowledge of specialized software, systems or technologies.

Required Skills, Knowledge and Abilities:Understanding of computing procedures, standards and desktop and network configurations. Expertise in systems, network hardware and software. Ability to work independently, skills to creatively troubleshoot and ability to express oneself clearly in both oral and written mode. Serve as a resource to junior technical support staff on the majority of standard procedures and some non-recurring problems and non-standard situations.

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $38.106. This rate is based on bargaining unit contracts.

This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.