Computer Support Technician

NexOne, Inc; Clearfield (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

NexOne, Inc is seeking a Computer Support Technician in Clearfield, Utah. The role involves assisting users with computer issues, diagnosing problems, providing remote support, and training users on new software and hardware.

Candidates must have U.S. Citizenship and will be required to pass a background check and obtain a CompTIA Security+ Certification. Prior customer service experience is essential.

Qualifications

• U.S. Citizenship required.
• Ability to diagnose computer software/hardware problems.
• Prior Customer Service Experience.

Responsibilities

• Provide assistance to users with computer problems.
• Diagnose problems and guide users through resolutions.
• Train users on new hardware/software.

Skills

Technical troubleshooting

Customer service

CompTIA Security+ Certification

Remote technical support

Tools

Remedy

Job description

The Computer Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following:

• Assist users who are having computer problems
• Diagnose problems and guide users through problem resolution
• Provide remote-support using software tools
• Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
• Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system
• Ensure a detailed resolution is documented in the automated trouble ticketing system
• Resolve tickets that the Enterprise Service Desk cannot resolve

Minimum Requirements

• Position is contingent on a passing a background check and drug screening
• Position is contingent on obtaining a CompTIA Security+ Certification with CE Designation
• Position is contingent on obtaining a Secret Security Clearance under the Department of Defense
• U.S. Citizenship required
• Ability to properly diagnose computer software/hardware problems
• Ability to work with users to properly assist and train on computer related issues
• Ability to work tickets in Remedy
• Prior Customer Service Experience