Computer Support Specialist

chameleonintegratedservices; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision plan

401K match

Life Insurance

Disability insurance

Training allowance

PTO

Job summary

Chameleon Integrated Services seeks a Computer Support Specialist to provide enterprise-level administration and support for macOS and Windows, including imaging, deployment, configuration management, and adherence to security baselines. You will coordinate cross-team incident response with Service Desk, Network Operations, and Cybersecurity to ensure timely investigation and remediation of issues.

The role requires experience with endpoint management platforms (Ivanti, KACE, Intune, JAMF), IAM

Qualifications

• Experience with endpoint management and automation platforms (Ivanti, KACE, Intune, JAMF).
• Knowledge of identity and access management services (AD, MFA, AWS IAM).
• Ability to diagnose authentication, connectivity, and endpoint performance issues.

Responsibilities

• Provide enterprise-level administration and support for macOS and Windows, including imaging, deployment, and configuration management.
• Coordinate cross-team incident response with Service Desk, Network Operations, and Cybersecurity to ensure timely investigation and remediation of issues.
• Diagnose and resolve authentication, connectivity, and endpoint performance issues by analyzing logs and diagnostics.
• Assist with patch management, baseline configuration, and automated imaging workflows.
• Document procedures and create user-friendly guides to enhance Service Desk capabilities.
• Support cloud and hybrid environments, including AWS-hosted resources.

Skills

Endpoint management

Ivanti

KACE

Microsoft Intune

JAMF

Microsoft Entra ID

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Active Directory

AWS

Event Viewer

macOS Console

Job description

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

We offer a Full Benefits package including:

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO and more

Role: Computer Support Specialist

Purpose:

Provide enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, configuration management, and adherence to organizational security baselines.

Must have the ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.

Role summary:

• Experience utilizing and supporting endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF to deploy software, manage devices, enforce policies and streamline routine tasks.
• The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
• The ability to diagnose and resolve authentication, connectivity, and endpoint performance issues by analyzing system logs, Event Viewer data, macOS Console diagnostics, and other relevant monitoring tools.
• A strong understanding of advanced system administration including patch management, baseline configuration, automated imaging processes, and the ability to troubleshoot and improve endpoint deployment workflows.
• A strong understanding of cloud and hybrid environment management, with specific experience supporting AWS-hosted resources, identify services, and integrations between on-premises and cloud-based infrastructures.
• A strong understanding of Zero Trust security principles, ensuring all endpoint, user, and network interactions follow the organization’s security, compliance, and configuration standards.
• Clear and effective communication, including the ability to document technical procedures, create user-friendly guides, and mention Level I technicians to enhance overall Service Desk capability.
• Must have excellent customer service and problem-solving skills and the ability to prioritize tasks to meet tight deadlines while maintaining professionalism and responsiveness.

Preferred Certifications:

• CompTIA Security+
• Microsoft Certified Endpoint Administrator Associate (or equivalent)
• Apple Certified IT Professional
• AWS Certified Cloud Practitioner (or higher-level AWS certification)
• ITIL Foundation or equivalent certification in service management
• Certified SysOps Administrator - Associate

Education:

Bachelor’s degree in Information Technology, Computer Science, or a closely related field

Work Schedule:

The work will be performed during normal business hours (8:30am to 5:00pm) Monday-Friday, although work may occasionally need to be performed outside these hours, including in response to outages or other emergencies.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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