Computer Support Engineer

Phase2 Technology; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 95,000 - 158,000; Full time

Job summary

Booz Allen is seeking a Computer Support Engineer to help maintain and troubleshoot critical DoD systems. You will apply advanced technical knowledge and provide end-user support while mentoring teammates.

The role requires TS/SCI clearance, strong customer service, and experience with Windows, Unix, or Linux environments. You will work with network services, software engineering, and applications teams to keep systems reliable.

Qualifications

• Experience with customer and end-user support.
• Ability to administer application and systems accounts.
• Ability to troubleshoot and support web applications, software, and issues.
• Ability to utilize IT service management (ITSM) tools.
• Ability to use Windows, Unix, or Linux.
• TS/SCI clearance required.
• HS diploma or GED.
• Security+ Certification.

Responsibilities

• Provides end-user support for a critical DoD system and assists with root-cause analysis.
• Mentors and may supervise team members and handles account administration.
• Troubleshoots user problems, documents procedures, and escalates complex issues.
• Interacts with network services and software teams to restore services.

Skills

Customer support

Account administration

Web/application support

ITSM tools

Windows/Linux/Unix

TS/SCI clearance

High school diploma

Security+

Education

Bachelor's degree

Job description

Job Number: R0247425

Computer Support Engineer

The Opportunity:

Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction; mentors and may supervise team members. Provides end-user support for a critical system for a DoW client. Works under general supervision and provides account administration and second-tier support to end users for either client or server applications or hardware. Troubleshoots user problems to resolve operating difficulties and recommends system modifications to reduce user complications.Analyzes, maintains, and reviews comprehensive documentation for all troubleshooting procedures, interacts professionally with clients and exhibits expertise in customer service, and maintains currency and a high level of technical expertise. Interacts with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems. Escalates more complex problems to senior levels, and performs other duties, as assigned.

You Have:

• Experience with customer and end-user support
• Ability to administer application and systems accounts
• Ability to troubleshoot and support web applications, software, and issues
• Ability to utilize IT service management (ITSM) tools
• Ability to use Windows, Unix, or Linux
• TS/SCI clearance
• HS diploma or GED
• Security+ Certification

Nice If You Have:

• Knowledge of the configuration of operating systems, including Windows, Linux, and UNIX
• Knowledge of modern computer systems, including client and server, LAN or WAN and network concepts, and modern network management and security monitoring concepts
• Bachelor's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.